[outages] Road Runner/Level 3 broked?
Tim Glen
tglen at asicentral.com
Sat Oct 19 19:20:04 EDT 2013
Hardware failure and apparently the part that was sent to fix was also broke... This is from the most recent update to the ticket.
The Transport NOC has reported that the field technician completed rerouting traffic; however, some services failed to restore. The replacement circuit pack is still in transit to the site, and an emergency maintenance window has been scheduled for 04:00 GMT<x-apple-data-detectors://3> to perform the replacement. Once the circuit pack is replaced, customers will be reverted to the original route. All services will be impacted while traffic is being routed back. The next update will be sent once it has been confirmed that the maintenance activity has commenced, or should any additional information become available.
On Oct 19, 2013, at 12:55 PM, "Darrell Hyde" <DHyde at hosting.com<mailto:DHyde at hosting.com>> wrote:
Were they able to provide any detail with respect to root cause?
________________________________________
From: Outages [outages-bounces at outages.org<mailto:outages-bounces at outages.org>] On Behalf Of Darren Schreiber [darren at 2600hz.com<mailto:darren at 2600hz.com>]
Sent: Saturday, October 19, 2013 12:01 PM
To: Tim Glen; 'Sajal Kayan'; OUTAGES Mailing List
Subject: Re: [outages] Road Runner/Level 3 broked?
Level3 just called me back for the ticket I filed. Tech was very knowledgable. Is aware of the issue (obviously) and has attached my ticket to the master event ticket so that I can see realtime updates.
Appears the ETA is within the next 2 hours.
From: Darren Schreiber <darren at 2600hz.com<mailto:darren at 2600hz.com><mailto:darren at 2600hz.com>>
Date: Saturday, October 19, 2013 7:03 AM
To: Tim Glen <tglen at asicentral.com<mailto:tglen at asicentral.com><mailto:tglen at asicentral.com>>, 'Sajal Kayan' <sajal83 at gmail.com<mailto:sajal83 at gmail.com><mailto:sajal83 at gmail.com>>, OUTAGES Mailing List <Outages at outages.org<mailto:Outages at outages.org><mailto:Outages at outages.org>>
Subject: Re: [outages] Road Runner/Level 3 broked?
I can confirm the same from our datacenter in NY. Tracepath goes in a loop…
From: Tim Glen <tglen at asicentral.com<mailto:tglen at asicentral.com><mailto:tglen at asicentral.com>>
Date: Saturday, October 19, 2013 6:59 AM
To: 'Sajal Kayan' <sajal83 at gmail.com<mailto:sajal83 at gmail.com><mailto:sajal83 at gmail.com>>, OUTAGES Mailing List <Outages at outages.org<mailto:Outages at outages.org><mailto:Outages at outages.org>>
Subject: Re: [outages] Road Runner/Level 3 broked?
I just opened a ticket with L3.
I've been having packet loss since 9:07AM today over my L3 circuit.
I am in Philly and L3's customer access router is experiencing high packet loss.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Timothy Glen
Sr. Network Engineer
Advertising Specialty Institute | Promoting Success
tglen at asicentral.com<mailto:tglen at asicentral.com><mailto:tglen at asicentral.com>
tel: (215) 953-3692
fax: (215) 953-3759
Think before you print.
________________________________
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Sajal Kayan
Sent: Saturday, October 19, 2013 9:52 AM
To: OUTAGES Mailing List
Subject: [outages] Road Runner/Level 3 broked?
Using road runner in Brooklyn NY.
Cant access certain sites ( Facebook, twitter, citibank) . All of them have one thing in common, they go thru level3.
(FYI full name of hop 7 is xe-4-2-0.edge4.frankfurt1.level3.net<http://edge4.frankfurt1.level3.net><http://xe-4-2-0.edge4.frankfurt1.level3.net> )
sajal at sajal-laptop:~$ mtr --report www.citi.com<http://www.citi.com><http://www.citi.com>
HOST: sajal-laptop Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.1.1 0.0% 10 1.2 110.3 1.0 603.9 230.5
2.|-- cpe-24-90-104-1.nyc.res.r 0.0% 10 37.9 207.9 17.0 1418. 444.2
3.|-- tge-0-0-0-1.nycmnyr-rtr2. 0.0% 10 9.8 93.3 9.4 471.9 170.3
4.|-- agg23.nyquny9101r.nyc.rr. 0.0% 10 12.6 78.3 10.1 402.2 142.2
5.|-- 107.14.19.22 0.0% 10 13.8 64.6 11.5 331.0 112.6
6.|-- ae-0-0.pr0.nyc30.tbone.rr 0.0% 10 13.8 50.9 11.4 257.6 82.3
7.|-- xe-4-2-0.edge4.frankfurt1 0.0% 10 13.4 35.0 9.1 186.5 55.8
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
sajal at sajal-laptop:~$
sajal at sajal-laptop:~$ mtr --report www.twitter.com<http://www.twitter.com><http://www.twitter.com>
HOST: sajal-laptop Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.1.1 0.0% 10 1.2 2.9 1.0 9.5 2.8
2.|-- cpe-24-90-104-1.nyc.res.r 0.0% 10 151.6 184.3 75.8 529.8 137.6
3.|-- tge-0-0-0-1.nycmnyr-rtr2. 0.0% 10 252.6 160.8 64.7 299.7 87.2
4.|-- agg23.nyquny9101r.nyc.rr. 0.0% 10 243.5 166.4 64.1 345.8 88.3
5.|-- ae-3-0.cr0.nyc20.tbone.rr 0.0% 10 246.7 189.2 88.6 309.1 75.7
6.|-- 107.14.17.169 0.0% 10 256.6 175.3 102.6 256.6 60.5
7.|-- xe-4-2-0.edge4.frankfurt1 0.0% 10 258.6 179.6 95.4 302.2 69.1
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
sajal at sajal-laptop:~$
sajal at sajal-laptop:~$ mtr --report www.facebook.com<http://www.facebook.com><http://www.facebook.com>
HOST: sajal-laptop Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.1.1 0.0% 10 4.0 3.1 1.1 8.5 2.8
2.|-- cpe-24-90-104-1.nyc.res.r 0.0% 10 225.9 163.7 97.8 252.8 57.0
3.|-- tge-0-0-0-1.nycmnyr-rtr2. 0.0% 10 298.0 168.6 69.3 298.0 79.0
4.|-- agg23.nyquny9101r.nyc.rr. 0.0% 10 292.5 155.0 90.8 292.5 71.0
5.|-- ae-3-0.cr0.nyc20.tbone.rr 0.0% 10 239.0 148.6 68.5 248.6 63.2
6.|-- 107.14.17.169 0.0% 10 268.1 148.7 73.0 268.1 64.9
7.|-- xe-4-2-0.edge4.frankfurt1 10.0% 10 235.1 130.2 66.2 235.1 49.2
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
sajal at sajal-laptop:~$
-Sajal
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