[outages] Savvis/CenturyLink issues this AM

Jeremy Chadwick jdc at koitsu.org
Tue Apr 22 21:51:03 EDT 2014


It's convenient that there's no mention of when the "maintenances" will
be (the DATE OF EVENT can't be it).  For those curious what this looks
like (sorry I don't have return path traceroutes):

 Host                                                               Loss%   Snt   Rcv  Last   Avg  Best  Wrst
 1. gw.home.lan (192.168.1.1)                                        0.0%    31    31   0.2   0.3   0.2   0.4
 2. 76.102.12.1                                                      0.0%    31    31   8.6   9.3   8.0  16.2
 3. 68.86.249.253                                                    0.0%    31    31   8.3   9.2   8.2  16.7
 4. te-1-1-0-12-ar01.oakland.ca.sfba.comcast.net (69.139.199.102)    0.0%    30    30  10.8  12.4  10.0  18.6
 5. be-100-ar01.sfsutro.ca.sfba.comcast.net (68.85.155.18)           0.0%    30    30  10.8  12.3  10.3  14.0
 6. he-3-8-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.94.85)       0.0%    30    30  13.7  13.9  11.6  16.8
 7. er1-tengig2-4.sanjoseequinix.savvis.net (206.24.222.1)           0.0%    30    30  12.1  13.6  11.9  29.9
 8. er2-xe-7-0-0.SanJoseEquinix.savvis.net (204.70.198.142)          0.0%    30    30  56.1  16.6  11.7  56.1
 9. cr2-tengig0-7-3-0.sanfrancisco.savvis.net (204.70.206.57)        0.0%    30    30  14.7  19.4  14.0  74.8
10. cr2-tengig-0-7-0-0.chicago.savvis.net (204.70.196.246)           3.3%    30    29  65.8  67.7  65.0  85.5
11. hr2-tengigabitethernet-12-1.elkgrovech3.savvis.net (204.70.195. 76.7%    30     7  66.1  66.9  65.3  72.7
12. das5-v3032.ch3.savvis.net (64.37.207.158)                       86.2%    30     4  69.0  80.1  65.2 120.8
13. 64.27.160.194                                                   82.8%    30     5  65.1  68.9  65.0  78.2
14. star.slashdot.org (216.34.181.48)                               72.4%    30     8  65.4  65.6  65.3  66.0

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Tue, Apr 22, 2014 at 06:21:55PM -0400, Cary Wiedemann wrote:
> This outage is still ongoing and has far-reaching implications beyond their
> CH3 facility.  I have servers in DC3 (Sterling, VA/Washington, DC) and
> haven't been able to reach 12.0.0.0/8 among other networks since early this
> morning.
> 
> Looks like things will get worse before they get better.  Here's their
> latest update:
> 
> DATE OF EVENT: Tuesday, April 22, 2014
> TIME OF EVENT : 03:20 CDT
> MASTER CASE: 4579123
> 
> UPDATE: In effort to resolve an ongoing incident, CenturyLink will be
> reloading several internet facing backbone devices within our network.
> This emergency maintenance will potentially result in an intermittent loss
> of connectivity and/or latency for up to 15 minutes.  Clients with
> non-redundant ATS MPLS and EVPL connectivity could experience additional
> impact during this maintenance.  This activity is required to address a
> resource constraint on several peering and hosting routers within the
> CenturyLink backbone network.  CenturyLink will notify all impacted clients
> via email at the beginning and after the completion of the maintenance
> activity.  We apologize for the inconvenience.
> 
> CRC Management
> Request at savvis.net
> North America - 888 638 6771
> EMEA - 00800 7288 4743
> Asia-Pacific - +65 63058099
> 
> - Cary Wiedemann
> carywiedemann at gmail.com
> +1 703 592 6498
> 
> 
> On Tue, Apr 22, 2014 at 10:34 AM, Bill Weiss
> <houdini+outages at clanspum.net>wrote:
> 
> > Unsure if this is related to the L3 issues or not.  Savvis, at least at
> > the CH3 datacenter, has had bad connectivity problems since 3:20AM CDT.
> > Internet Pulse shows atrocious packet loss to almost everywhere from
> > Savvis.
> >
> > Master case number at Savvis is 4579123.  They don't have any more info
> > than "yep, we're down, working on it".
> >
> > --
> > Bill Weiss
> > _______________________________________________
> > Outages mailing list
> > Outages at outages.org
> > https://puck.nether.net/mailman/listinfo/outages
> >

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