[outages] Level3 Issues in Atlanta

[My List Account]

I had a customer forward me this yesterday.  We lost a connection to Level3
yesterday for a few minutes.


Dear Valued Customer,

Peak 10 has confirmed with Level 3, one of the Internet providers in both
Nashville and Tampa, that the service disruption at 11:45am EST to their
Internet circuits in these locations was the result of work incorrectly
performed by a field technician in their POP in Atlanta.  The technician
removed the incorrect cards from two backbone routers.  This resulted in
multiple routing devices becoming isolated on the network which interrupted
the flow of Internet traffic from Peak 10 to Level 3.  The cards were
replaced and services were confirmed to be restored once BGP re-converged.
The circuits have been monitored since early this afternoon and have been
operating as expected.

Peak 10 engineers will be re-activating the Level 3 circuits in both
Nashville and Tampa tonight at 9pm EST.  There should be no negative impact
as a result of this work.

Should you have any questions or require any further assistance, please
contact the Peak 10 Support Team at 866-732-5836 or email at
support at peak10.com.
 
Thank you,

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of David
Hubbard
Sent: Monday, April 28, 2014 12:46 PM
To: Devon True; outages at outages.org
Subject: Re: [outages] Level3 Issues in Atlanta

Yep, same thing, we have colo equipment in an L3 data center there and lost
connectivity for about 40 minutes.

David 

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Devon True
Sent: Monday, April 28, 2014 12:23 PM
To: outages at outages.org
Subject: [outages] Level3 Issues in Atlanta

Anyone aware of any Level3 issues in the Atlanta area? We have two circuits
that backhaul to Atlanta for IP transit and both lost 50 - 90 percent of the
full routing table.

--
Devon
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