[outages] Cogent /ATT and Verizon Peering alternatives

[Joseph Jackson]

This is why we don't buy from cogent. 



-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Chris Stone
Sent: Tuesday, February 11, 2014 4:51 PM
To: outages at outages.org
Subject: Re: [outages] Cogent /ATT and Verizon Peering alternatives

And here's what they say about Qwest/CenturyLink - note this is verbatim from a response received today - missing words and all:

Dear Cogent Customer,

  The latency and/or packet loss that you are experiencing to this destination is due to high traffic with Qwest.

   The peering connection between Cogent and  has been escalated within our Senior Management. Our Peering department is actively working with  to add more capacity  as quickly as possible. While Cogent is prepared to commit additional capacity, we are still pending  to complete their planning and provisioning process under the free peering agreement. Due to the nature of this process, we cannot determine an estimated time for this to be completed.



On 02/11/2014 03:45 PM, Robert Glover wrote:
> On 2/11/2014 1:59 PM, Geoff Brozny wrote:
>> On , Rusty Hodge wrote:
>>> FYI- This is the form letter that Cogent is sending to anyone who 
>>> opens a ticket about the issues with Verizon. I'm starting to get a 
>>> collection of them.
>>>
>>>
>>>
>>> Dear Cogent Customer,
>>>
>>> The latency and/or packet loss that you are experiencing to this 
>>> destination is due to high traffic from one of our peers with Verizon.
>>> We have reached out to Verizon to request assistance resolving the 
>>> amount of traffic they are sending on this peer and are awaiting 
>>> their response. We will continue to reach out to them until they respond.
>>>
>>> If you have any further questions please feel free to contact us by 
>>> e-mail at support at cogentco.com or by phone at 877-7COGENT 
>>> (877-726-4368).
>>>
>>> Thank You,
>>>
>>> Cogent Communications
>>> T 877.726.4368, option 2
>>> F 202.295.9061
>>> E support at cogentco.com
>>>
>>>
>>
>>
>> This is what they are sending when you open a ticket about att:
>>
>> Dear Cogent Customer,
>>
>> The latency and/or packet loss that you are experiencing to this 
>> destination is due to occasional high traffic with ATT. We have 
>> repeatedly requested augments to these congestion points and hope ATT 
>> will comply soon.  While this has been escalated internally to the 
>> CEO level, we encourage you to also contact ATT customer support with 
>> your concerns and complaints.  Their delay is a major impediment to 
>> internet traffic overall and contrary to net neutrality requirements.  
>> Our peering engineers will continue to address this on a daily basis until resolved.
>>
>> If you have any further questions please feel free to contact us by 
>> e-mail at support at cogentco.com or by phone at 877-7COGENT (877-726-4368).
>>
>> Thank You,
>>
>> Cogent Communications
>> T 877.726.4368, option 2
>> F 202.295.9061
>>
>>
>>
>> Also there were issues between level3 and att, we managed to get 
>> Level3 to shuffle around the traffic a bit, as the peering 
>> connections were running at 100%+ as well, this made things better, 
>> but supposedly things are still pretty much full though.
>>
>> geoff
>> _______________________________________________
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>>
> Here's another response re: Verizon:
>
> The issue on this peer involves a high amount of traffic being sent to 
> Cogent from the Verizon network. In order to resolve the congestion on 
> that peer, Verizon needs to engineer thier routing to another peering 
> point with Cogent that has more available space for the traffic. We 
> have reached out to Verizon for assistance and are still awaiting a 
> response from their peering engineers. We will continue to reach out 
> to them until they respond.
>
>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages

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