[outages] Cogent /ATT and Verizon Peering alternatives

Tue Feb 11 22:46:03 EST 2014

I have been told from people within Cogent that they keep hounding upper
management, but they are doing nothing about the problems.  I can see how
dealing with Verizon or ATT could be difficult, but if you are in the
business of providing a service, fixing the problem is your
responsibility. Hence why we have moved away from Cogent.

Erich
AirLogic

On Tue, Feb 11, 2014 at 7:44 PM, <SRonan at eexchange.com> wrote:

> We¹ve gotten a similar response as well.
>
> Dear Cogent Customer,
>
> The latency and/or packet loss that you are experiencing to this
> destination is due to occasional high traffic with Verizon. We have
> repeatedly requested augments to these congestion points and hope Verizon
> will comply soon.  While this has been escalated internally to the CEO
> level, we encourage you to also contact Verizon customer support with your
> concerns and complaints.  Their delay is a major impediment to internet
> traffic overall and contrary to net neutrality requirements.  Our peering
> engineers will continue to address this on a daily basis until resolved.
>
>
>
> Shane Ronan, Vice President  Technology Architect
> State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New
> York, NY 10020
> P  (212) 259-3023    |  M (347) 413-4503
> sronan at eexchange.com
>
>
>
>
>
>
> On 2/11/14, 5:56 PM, "Joseph Jackson" <jjackson at aninetworks.net> wrote:
>
> >This is why we don't buy from cogent.
> >
> >
> >
> >-----Original Message-----
> >From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Chris
> >Stone
> >Sent: Tuesday, February 11, 2014 4:51 PM
> >To: outages at outages.org
> >Subject: Re: [outages] Cogent /ATT and Verizon Peering alternatives
> >
> >And here's what they say about Qwest/CenturyLink - note this is verbatim
> >from a response received today - missing words and all:
> >
> >Dear Cogent Customer,
> >
> >  The latency and/or packet loss that you are experiencing to this
> >destination is due to high traffic with Qwest.
> >
> >   The peering connection between Cogent and  has been escalated within
> >our Senior Management. Our Peering department is actively working with
> >to add more capacity  as quickly as possible. While Cogent is prepared to
> >commit additional capacity, we are still pending  to complete their
> >planning and provisioning process under the free peering agreement. Due
> >to the nature of this process, we cannot determine an estimated time for
> >this to be completed.
> >
> >
> >
> >On 02/11/2014 03:45 PM, Robert Glover wrote:
> >> On 2/11/2014 1:59 PM, Geoff Brozny wrote:
> >>> On , Rusty Hodge wrote:
> >>>> FYI- This is the form letter that Cogent is sending to anyone who
> >>>> opens a ticket about the issues with Verizon. I'm starting to get a
> >>>> collection of them.
> >>>>
> >>>>
> >>>>
> >>>> Dear Cogent Customer,
> >>>>
> >>>> The latency and/or packet loss that you are experiencing to this
> >>>> destination is due to high traffic from one of our peers with Verizon.
> >>>> We have reached out to Verizon to request assistance resolving the
> >>>> amount of traffic they are sending on this peer and are awaiting
> >>>> their response. We will continue to reach out to them until they
> >>>>respond.
> >>>>
> >>>> If you have any further questions please feel free to contact us by
> >>>> e-mail at support at cogentco.com or by phone at 877-7COGENT
> >>>> (877-726-4368).
> >>>>
> >>>> Thank You,
> >>>>
> >>>> Cogent Communications
> >>>> T 877.726.4368, option 2
> >>>> F 202.295.9061
> >>>> E support at cogentco.com
> >>>>
> >>>>
> >>>
> >>>
> >>> This is what they are sending when you open a ticket about att:
> >>>
> >>> Dear Cogent Customer,
> >>>
> >>> The latency and/or packet loss that you are experiencing to this
> >>> destination is due to occasional high traffic with ATT. We have
> >>> repeatedly requested augments to these congestion points and hope ATT
> >>> will comply soon.  While this has been escalated internally to the
> >>> CEO level, we encourage you to also contact ATT customer support with
> >>> your concerns and complaints.  Their delay is a major impediment to
> >>> internet traffic overall and contrary to net neutrality requirements.
> >>> Our peering engineers will continue to address this on a daily basis
> >>>until resolved.
> >>>
> >>> If you have any further questions please feel free to contact us by
> >>> e-mail at support at cogentco.com or by phone at 877-7COGENT
> >>>(877-726-4368).
> >>>
> >>> Thank You,
> >>>
> >>> Cogent Communications
> >>> T 877.726.4368, option 2
> >>> F 202.295.9061
> >>>
> >>>
> >>>
> >>> Also there were issues between level3 and att, we managed to get
> >>> Level3 to shuffle around the traffic a bit, as the peering
> >>> connections were running at 100%+ as well, this made things better,
> >>> but supposedly things are still pretty much full though.
> >>>
> >>> geoff
> >>> _______________________________________________
> >>> Outages mailing list
> >>> Outages at outages.org
> >>> https://puck.nether.net/mailman/listinfo/outages
> >>>
> >> Here's another response re: Verizon:
> >>
> >> The issue on this peer involves a high amount of traffic being sent to
> >> Cogent from the Verizon network. In order to resolve the congestion on
> >> that peer, Verizon needs to engineer thier routing to another peering
> >> point with Cogent that has more available space for the traffic. We
> >> have reached out to Verizon for assistance and are still awaiting a
> >> response from their peering engineers. We will continue to reach out
> >> to them until they respond.
> >>
> >>
> >> _______________________________________________
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> >> Outages at outages.org
> >> https://puck.nether.net/mailman/listinfo/outages
> >
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