[outages] 1-28-2014 - AT&T outage in Maryland area

[Bertram, Matthew]

Sorry, meant to update this morning, but I've been fighting with an independent telco out in Texas all day.

We were told that a "cable repair" team had been deployed to resolve this outage.  We saw our circuit come up around 12:00 AM ET.  At the time AT&T stated they were still actively working the trouble.

The last update on our ticket states (timestamp is CST by the way):

01/29/2014,01:21:07:[AT&T ] 
Activity Type Code Desc: GENERAL COMMENTS
Activity Type Code: GEN
THE FOLLOWING STATUS INFORMATION ON YOUR TROUBLE HAS BEEN SENT FROM
AT&T NETWORK OPERATIONS.
        ...per GNOC, TCB has been closed...check
        ed muliple T3's and see them up as of 23
        :00 on 1/28...closing tickets...

I chatted in with AT&T and they state the RFO was simply "repaired fiber cut."

Wish I could get a little more detail on the event, but that's probably going to be it.  I'll try to bug our service manager for any additional info, but I'm not sure if he'll be able to.

- Matt

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Rich Kulawiec
Sent: Wednesday, January 29, 2014 11:26 AM
To: outages at outages.org
Subject: Re: [outages] 1-28-2014 - AT&T outage in Maryland area


It is (as you know) abnormally cold here in Maryland, and that means that lots of aging infrastructure under Baltimore and DC is prone to failure.
When "aging infrastructure" == "big water main" and blinky things are downstream, problems ensue.  Don't know if that was the case here, but I doubt the backhoes were out.

Anyway, is there any update on the status of this?

Thanks,
Rich
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