[outages] Verizon

[Kevin Day]

On Jun 28, 2014, at 12:59 PM, Mark Kierzkowski <markk at americaneagle.com> wrote:

> Is any one see any issues on verizon east cost network?
> 

I’m not sure if you’re referring to their IP network or their cellular service, but they seem to be going on 24+ hours of a billing/activation/provisioning outage on their wireless side.

http://www.theverge.com/2014/6/27/5849620/verizon-wireless-systems-are-offline

There are a few VZW reps in this reddit thread chiming in with more details:

http://www.reddit.com/r/technology/comments/298yt9/verizon_wireless_customers_have_been_unable_to/

Customer facing issues include being unable to activate/change service, and if you dial #MIN to check your usage, instead of the automated system you’re being forwarded to a representative who can’t tell you much.

I can’t vouch for it’s authenticity, but I’ve seen this in a few places now:

> Teams continue to work towards full restoration and there is no ETA at this time.
> Agents/Retailers are unable to access some customer accounts, primarily located out of the Midwest and Northeast areas. Users are experiencing errors when attempting to access existing customer accounts. A small number of new activations are also be impacted.
> CORe is also impacted by this issue. Agents/Retailers should NOT call CORe if experiencing this issue.
> This is being tracked under critical ticket CR172528. Next update at 2:30 PM EST or as soon as new information becomes available.