[outages] Charter SIP Service degradation

[Mitchell Kuch]

Charter master ticket CIT# 5861904
Not resolved.
Mitigated at 2:20 ET

I've heard: Congested circuits in the St. Louis, MO area resulted in
(potentially ongoing) packet loss. Further, call management systems
responded to the packet loss by passing calls between backup systems
resulting in further degradation and dropped calls.

On Fri, May 16, 2014 at 3:56 PM, Jeremy Charles <JCharles at epic.com> wrote:
> It looks like it affected service out of their Fitchburg, WI head-end as well.  We have SIP service out of that head-end and we received a rash of helpdesk tickets about voice degradation on calls that we routed via Charter.  Our degraded call times ranged from 11:45 through 13:06 CDT.
>
>
> -----Original Message-----
> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Stephens, Jamie A
> Sent: Friday, May 16, 2014 2:18 PM
> To: Mitch at basejp.com; anthony.hook3 at gmail.com
> Cc: outages at outages.org
> Subject: Re: [outages] Charter SIP Service degradation
>
> I'm hearing that this Is resolved
>
> Sent from my phone, please excuse any typos
>
> -----Original Message-----
> From: Anthony Hook [anthony.hook3 at gmail.com]
> Received: Friday, 16 May 2014, 3:11PM
> To: Mitch at basejp.com [Mitch at basejp.com]
> CC: OUTAGES Mailing List [outages at outages.org]
> Subject: Re: [outages] Charter SIP Service degradation
>
> Central Wisconsin, can confirm this report as well, however no additional information.
>
> --
> - Anthony Hook
>
> On Fri, May 16, 2014 at 1:49 PM, Mitchell Kuch <mitch at basejp.com<mailto:mitch at basejp.com>> wrote:
> Charter Communications is experiencing a voice service degradation on
> their SIP & PRI circuits. CBNOC indicates this is a nationwide issue.
> We have been experiencing trouble in northern Michigan since ~13:00
> ET.