[outages] FW: Windstream - Voice

[Joe Adam]

That’s what I get for listening to my vendor….. Thanks for the clarification.

Joe

From: Frank Bulk [mailto:frnkblk at iname.com]
Sent: Wednesday, November 26, 2014 9:26 AM
To: Joe Adam; outages at outages.org
Subject: RE: [outages] FW: Windstream - Voice

There’s only 1600 T-1’s in an OC-48, so 8,600 PRIs is not possible.

Frank

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Joe Adam via Outages
Sent: Wednesday, November 26, 2014 8:09 AM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] FW: Windstream - Voice

Meant to send this to the list….

Joe

From: Joe Adam
Sent: Wednesday, November 26, 2014 9:09 AM
To: 'Sass, Amy'
Subject: RE: [outages] Windstream - Voice

Windstream had a major outage in NYC with their upstream transport carrier Verizon. Verizon lost an OC48 rumored to contain around 8,600 PRI’s. We lost 12 PRI’s in our Long Island City office with service being restored Sunday afternoon.

Monday, the same transport carrier lost a DS3 that took 5 of our PRI’s out of service. At 6 pm last night, we lost our entire MPLS from Windstream for about 45 minutes.

As of this morning, everything is up and operational and stable.

Joe

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Sass, Amy via Outages
Sent: Tuesday, November 25, 2014 7:35 PM
To: Jayson Navitsky; outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Windstream - Voice

We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc working on it now.

Amy Sass
CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign
Lync Service Manager
2530 DCL
1304 W. Springfield Ave.
Urbana, IL 61801
(217)265-0531

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Jayson Navitsky via Outages
Sent: Tuesday, November 25, 2014 5:45 PM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] Windstream - Voice

We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message.  Their customer support 800 #'s also seem to be down (maybe due to call volume?), so I'd guess this is somewhat widespread.

-Jayson
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