[outages] Belkin [heartbeat.belkin.com]

[John Neiberger]

I just saw a report from another ISP who says they had a customer whose
VoIP continued to work and they were able to RDP into their computer from
the outside. It appears that only web traffic was broken. I wonder if
parental controls or web filtering are a component in this fiasco.

John

On Tue, Oct 7, 2014 at 12:04 PM, Frank Bulk <frnkblk at iname.com> wrote:

> No, we’re still getting customer reports about the light staying orange. I
> was just hoping they were having other issues.
>
>
>
> I’ve just added 67.20.176.130 as a loopback in our network, too.
>
>
>
> Frank
>
>
>
> *From:* John Neiberger [mailto:jneiberger at gmail.com]
> *Sent:* Tuesday, October 07, 2014 1:01 PM
> *To:* Frank Bulk
> *Cc:* outages at outages.org
>
> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>
>
>
> Given the number of current social media postings, it doesn't appear that
> they are back up yet, but I suppose it is hard to say for sure given the
> number of people affected. Twitter is all aflutter with new reports of
> people still having problems. Yours is the only report that indicated they
> were working again. It could just be that it's taking a while for the
> devices to correct themselves, or maybe they even need to be restarted or
> something like that.
>
>
>
> On Tue, Oct 7, 2014 at 11:57 AM, Frank Bulk <frnkblk at iname.com> wrote:
>
> Why do that if Belkin is up and running again? Or are you suggesting that
> Belkin doesn’t have it all worked out?
>
>
>
> Frank
>
>
>
> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *John
> Neiberger via Outages
> *Sent:* Tuesday, October 07, 2014 12:42 PM
> *To:* outages at outages.org
>
>
> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>
>
>
> Has anyone else tried the loopback/heartbeat workaround with success? I've
> seen a few reports so far that this has temporarily solved the problem.
>
>
>
> John
>
>
>
> On Tue, Oct 7, 2014 at 10:28 AM, Frank Bulk <frnkblk at iname.com> wrote:
>
> I can ping heartbeat.belkin.com and the DSL Reports link and other
> connected links are stating it was back up roughly 30 to 45 minutes ago, so
> I think we’re out of the woods.
>
>
>
> Frank
>
>
>
> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *John
> Neiberger via Outages
> *Sent:* Tuesday, October 07, 2014 11:04 AM
> *To:* Josh Luthman
> *Cc:* outages at outages.org; John Barbieri
> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>
>
>
> I think it was initially suspected to be a firmware upgrade, but I doubt
> that's the case now. It's interesting to me that there are two seemingly
> unrelated fixes:
>
>
>
> 1. Put the IP for heartbeat.belkin.com on a loopback
>
> 2. Manually add working DNS entries to affected PCs
>
>
>
> Reports indicate that either fix works, but why? They seem unrelated to
> one another unless the failing heartbeat messages mess up DNS handling on
> the router.
>
>
>
> John
>
>
>
> On Tue, Oct 7, 2014 at 9:48 AM, Josh Luthman via Outages <
> outages at outages.org> wrote:
>
> Where?  I keep reading "bad firmware" problems but everything suggests
> there is no automatic upgrade and I think we can safely assume resi users
> didn't upgrade their routers over night.
>
>
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
> On Tue, Oct 7, 2014 at 11:35 AM, John Barbieri via Outages <
> outages at outages.org> wrote:
>
> Funny,
>
> Just saw something about Belkin routers and a botched firmware upgrade.
>
> I wonder if this is what they meant.
>
> That being said, it is working fine from Zito Media in Clanton, AL.
>
> --John
>
>
> On 10/07/2014 10:17 AM, Paul Miller via Outages wrote:
>
> On one of my netblocks my subscribers can nolonger ping Belkin.  I can ping
> heartbeat.belkin.com from my webservers and from subscriber units on a
> different netblock.
>
> Apparently Belkin routers ping the home base every couple seconds to
> determine
> the correct color of the Internet light on the router (orange or blue
> *sigh*).
> Worse, when it can't ping the Belkin site the router seems to pack up and
> redirect my subscribers to their router configuration page.
>
> I found this pretty easy to work around.  I simply DNATed the pings
> intended
> for heartbeat.belkin.com to one of my local nameservers and that seems to
> get
> them back online.  It's a silly workaround, but if anyone else is seeing
> all
> the Belkin routers on their network pack up, this could be why.
>
> -Paul
>
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