[outages] Windstream Outage

[Sass, Amy]

This is what we received from Windstream this morning regarding the outage:

"Worklog Update: Hello, if you are receiving this message, your Windstream trouble ticket was associated to a known network event. At this time, the issue has been resolved and your services should be restored. A future planned core link had an inconsistant ISIS metric that temporarily rerouted many PE BGP sessions causing VPN route reflectors to bounce, inet-bgp session to drop and large amounts of packet loss. The configuration was corrected and the outage was resolved. If there are any further issues please contact Windstream Enterprise Repair at xxx-xxx-xxxx and reference your ticket number. Thank you."

Amy Sass
CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign
Lync Service Manager
2530 DCL
1304 W. Springfield Ave.
Urbana, IL 61801
(217)265-0531

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Julian Y Koh via Outages
Sent: Tuesday, February 3, 2015 9:40 AM
To: outages
Subject: Re: [outages] Windstream Outage

On Mon Feb 02 2015 12:30:42 CST, William Byrd via Outages <outages at outages.org> wrote:
> 
> Windstream Hosted Solutions is experiencing a nationwide MPLS event affecting all customers.  Our engineers are engaged and troubleshooting this event.  Because of high call volume, we ask that you do not call the Network Operations Center rather open tickets online.  
> 

Any other info available yet?  We’ve asked our account team, but nothing yet.  Curious that MPLS is the problem given that they had the previous MPLS meltdown back in November.



--
Julian Y. Koh
Acting Associate Director, Telecommunications and Network Services Northwestern University Information Technology (NUIT)

2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site: <http://www.it.northwestern.edu/> PGP Public Key:<http://bt.ittns.northwestern.edu/julian/pgppubkey.html>




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