[outages] Zayo

[Vinny_Abello at Dell.com]

Latest update I received @3:37PM EDT for anyone following or affected:

“Our Third Party fiber provider advised that Field Services have laid the necessary ductwork and will begin pulling the new section of fiber through the duct once both sides of the fiber are prepared for the cable repair. Field Services expect to begin splicing in approximately 2 hours. The Field Crew is still unable to provide an estimate for the completion of the fiber repair at this time. We will continue to provide updates until your services have been restored.”

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Vinny Abello via Outages
Sent: Monday, May 18, 2015 2:45 PM
To: outages at outages.org
Subject: Re: [outages] Zayo

I’m told fiber damage is in a remote area near a manhole on a mountain in Kernersville, NC.

Update @1:45PM EDT:

“Our Third Party fiber provider has advised that outside plant engineer have determined that working in the manhole closest to the break point is not possible. The manholes proximity to an access road would position the repair point in the middle of the road and would be unsafe. The Field Crew is now working to excavate the fiber at point on the other side of the creek onsite. The Field Crew expects to begin preparing the affected cable for the repair in 90 minutes.”

-Vinny

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Vinny Abello via Outages
Sent: Monday, May 18, 2015 12:53 PM
To: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Zayo

Latest update I got from Zayo is as follows:

Our Third Party fiber provider has advised that this issue is impacting protected services as well. Field Services have advised that the construction crew and splicing crew are expected to arrive onsite simultaneously at approximately 16:45 GMT. We will continue to provide updates until your services have been restored.

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of James Milko via Outages
Sent: Monday, May 18, 2015 10:44 AM
To: Ca By
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Zayo

I got this from our NOC.

"Zayo is observing a possible fiber cut between Reidsville, NC and Chatham, VA. We have reported the outage to our third party fiber provider. We will keep you updated as isolation and restoration progresses."

Thanks,


James Milko

Architect, Network Engineering

900 Main Campus Drive

Raleigh, NC 27606

Bandwidth<http://www.bandwidth.com/business/>

o 919.439.1935

On Mon, May 18, 2015 at 10:00 AM, Ca By via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:


On Mon, May 18, 2015 at 6:34 AM, Jon Lewis via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
On Mon, 18 May 2015, Joseph Jackson via Outages wrote:
Anyone else have any outages on Zayo's network starting 08:34:55.656 UTC.  I was seeing a impact in DFW and NYC.

Closer to 8:45AM EDT for us...but looks like something went boom in the Ashburn area.

I see a Level3 between PHL and LGA down at that time.  Still down.



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