[outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

[Thom Cleary]

Hi all,

Outsourced NOC tech here.  If you're experiencing issues, there is
apparently a HUGE fiber cut on Level 3 fibers near Odell, IL.  Here's what
I got:

*** CASCADED EXTERNAL NOTES 19-Nov-2015 18:11:19 GMT From CASE: 10003567 -
Event
Field Services arrived onsite in Odell, IL. Investigations indicated the
fault is approximately 1.4 miles from the site. There is a construction
crew performing work along the railroad track that is likely to have
damaged a Level 3 fiber cable. Field Services are working to pinpoint the
damage point within the construction area for further evaluation.

Notes History:

11/19/2015 18:20:22 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 18:11:19 GMT From CASE: 10003567 -
Event
Field Services arrived onsite in Odell, IL. Investigations indicated the
fault is approximately 1.4 miles from the site. There is a construction
crew performing work along the railroad track that is likely to have
damaged a Level 3 fiber cable. Field Services are working to pinpoint the
damage point within the construction area for further evaluation.


11/19/2015 17:41:31 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 17:38:02 GMT From CASE: 10003567 -
Event
Investigations from the Elwood, IL site indicate the fiber cut is closer to
the Odell, IL side of the path. There is known railroad construction in
that area that is suspected to be the cause of fiber damage. Further
investigation is ongoing to determine the exact failure point and cause.
Field Services are expected to be onsite in Odell, IL shortly.


11/19/2015 17:41:13 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 17:26:05 GMT From CASE: 10003567 -
Event
Field Services have arrived onsite in Elwood, IL and are continuing with
investigation of the suspected fiber cut.


11/19/2015 16:46:00 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 16:42:23 GMT From CASE: 10003567 -
Event
Field Services are en route to both the Odell, IL and Elwood, IL locations
to continue efforts to isolate the suspected fiber cut impacting
unprotected services. An ETA of 17:30 GMT has been provided. A splice crew
has already been engaged to be available for repairs.

I'll continue to try to keep everyone apprised.
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