[outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

[Erik Sundberg]

Level3 has another fiber cut today this time in Dallas, went down around 9:00Am.




From: Joseph Jackson [mailto:jjackson at aninetworks.net]
Sent: Friday, November 20, 2015 10:20 AM
To: Erik Sundberg <ESundberg at nitelusa.com>; Thom Cleary <clearythom at gmail.com>; frnkblk at iname.com; outages at outages.org
Subject: RE: [outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

                I’m seeing loss at Dallas to Cleveland on level3.   If Chicago is out of route because of a fiber cut guessing Cleveland is the redundant path but doesn’t have the capacity.

Joseph




From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Erik Sundberg via Outages
Sent: Friday, November 20, 2015 10:18 AM
To: Thom Cleary; frnkblk at iname.com<mailto:frnkblk at iname.com>
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

Level3 Just said there is a another fiber cut outside Dallas.



From: Erik Sundberg
Sent: Friday, November 20, 2015 10:01 AM
To: 'Thom Cleary' <clearythom at gmail.com<mailto:clearythom at gmail.com>>; frnkblk at iname.com<mailto:frnkblk at iname.com>
Cc: 'outages at outages.org' <outages at outages.org<mailto:outages at outages.org>>
Subject: RE: [outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

We are still seeing some issue from yesterday’s fiber cut on Level3. Some circuit’s never came back up and other went back down this morning. I am working with Level3 on this now.

Wondering if anyone else is still having issues between Chicago and St Louis?



From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Thom Cleary via Outages
Sent: Thursday, November 19, 2015 7:01 PM
To: frnkblk at iname.com<mailto:frnkblk at iname.com>; outages at outages.org<mailto:outages at outages.org>
Subject: [outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

Here's the latest:

*** CASCADED EXTERNAL NOTES 20-Nov-2015 00:36:21 GMT From CASE: 10003567 - Event
Field Services continue preparation efforts at this time.

11/20/2015 00:40:36 GMT -
*** CASCADED EXTERNAL NOTES 20-Nov-2015 00:36:21 GMT From CASE: 10003567 - Event
Field Services continue preparation efforts at this time.


11/19/2015 23:47:36 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 23:43:49 GMT From CASE: 10003567 - Event
Restoration efforts are still ongoing, an estimated restoral time has not been provided.


11/19/2015 23:05:21 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 23:00:53 GMT From CASE: 10003567 - Event
Field Services have excavated three hand holes to reach the 108-count fiber cable for repair. Efforts are ongoing at the site with no estimated restoral time currently available.


11/19/2015 22:29:51 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 22:25:57 GMT From CASE: 10003567 - Event
Field Services have accessed one hand hole and are working on accessing a second. Evaluation of the cable damage is underway.


11/19/2015 21:51:05 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 21:47:47 GMT From CASE: 10003567 - Event
Field Services are now excavating to the hand hole with a backhoe. Once access is available, evaluation of the fault will continue.


11/19/2015 20:54:23 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 20:50:55 GMT From CASE: 10003567 - Event
Field Services are manually digging to access the hand hole closest to the suspected damage point. Once accessed, Field Services will be able to better evaluate the issue.


11/19/2015 20:12:15 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 20:08:11 GMT From CASE: 10003567 - Event
The plow work at the site has made isolation of the damage point difficult to pinpoint. Field Services are working to access hand holes in order to continue investigation and restoration efforts.


11/19/2015 19:08:37 GMT -
*** CASCADED EXTERNAL NOTES 19-Nov-2015 19:04:13 GMT From CASE: 10003567 - Event
Field Services are onsite in the construction area working to locate the exact damage point. Replacement cable is being dispatched to the site to have available for repair and should arrive by 20:00 GMT.




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