[outages] XO / Level 3 Outage | Chicago - St Louis | 11/19/2015

[Thom Cleary]

*** CASCADED EXTERNAL NOTES 20-Nov-2015 16:31:59 GMT From CASE: 10009886 -
Event
Field Services arrived onsite in Dallas, TX to proceed with investigations.
Testing indicated an issue approximately 43 kilometers from the site. Field
Services also reported they were contacted by a road construction crew in
that area who advised they identified a damaged fiber cable. Field Services
are en route to the fault location for further evaluation. An ETA of 17:00
GMT has been provided.
On Nov 20, 2015 10:32 AM, "Thom Cleary" <clearythom at gmail.com> wrote:

> Zayo reports in another ticket there's a fiber cut between Falls and
> Denton, TX.  Level 3 fiber map shows fiber in that area.  Guessing it's
> related
> On Nov 20, 2015 10:25 AM, "Erik Sundberg" <ESundberg at nitelusa.com> wrote:
>
>> Level3 has another fiber cut today this time in Dallas, went down around
>> 9:00Am.
>>
>>
>>
>>
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>>
>> *From:* Joseph Jackson [mailto:jjackson at aninetworks.net]
>> *Sent:* Friday, November 20, 2015 10:20 AM
>> *To:* Erik Sundberg <ESundberg at nitelusa.com>; Thom Cleary <
>> clearythom at gmail.com>; frnkblk at iname.com; outages at outages.org
>> *Subject:* RE: [outages] XO / Level 3 Outage | Chicago - St Louis |
>> 11/19/2015
>>
>>
>>
>>                 I’m seeing loss at Dallas to Cleveland on level3.   If
>> Chicago is out of route because of a fiber cut guessing Cleveland is the
>> redundant path but doesn’t have the capacity.
>>
>>
>>
>> Joseph
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>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org
>> <outages-bounces at outages.org>] *On Behalf Of *Erik Sundberg via Outages
>> *Sent:* Friday, November 20, 2015 10:18 AM
>> *To:* Thom Cleary; frnkblk at iname.com
>> *Cc:* outages at outages.org
>> *Subject:* Re: [outages] XO / Level 3 Outage | Chicago - St Louis |
>> 11/19/2015
>>
>>
>>
>> Level3 Just said there is a another fiber cut outside Dallas.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Erik Sundberg
>> *Sent:* Friday, November 20, 2015 10:01 AM
>> *To:* 'Thom Cleary' <clearythom at gmail.com>; frnkblk at iname.com
>> *Cc:* 'outages at outages.org' <outages at outages.org>
>> *Subject:* RE: [outages] XO / Level 3 Outage | Chicago - St Louis |
>> 11/19/2015
>>
>>
>>
>> We are still seeing some issue from yesterday’s fiber cut on Level3. Some
>> circuit’s never came back up and other went back down this morning. I am
>> working with Level3 on this now.
>>
>>
>>
>> Wondering if anyone else is still having issues between Chicago and St
>> Louis?
>>
>>
>>
>>
>>
>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org
>> <outages-bounces at outages.org>] *On Behalf Of *Thom Cleary via Outages
>> *Sent:* Thursday, November 19, 2015 7:01 PM
>> *To:* frnkblk at iname.com; outages at outages.org
>> *Subject:* [outages] XO / Level 3 Outage | Chicago - St Louis |
>> 11/19/2015
>>
>>
>>
>> Here's the latest:
>>
>> *** CASCADED EXTERNAL NOTES 20-Nov-2015 00:36:21 GMT From CASE: 10003567
>> - Event
>> Field Services continue preparation efforts at this time.
>>
>> 11/20/2015 00:40:36 GMT -
>> *** CASCADED EXTERNAL NOTES 20-Nov-2015 00:36:21 GMT From CASE: 10003567
>> - Event
>> Field Services continue preparation efforts at this time.
>>
>>
>> 11/19/2015 23:47:36 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 23:43:49 GMT From CASE: 10003567
>> - Event
>> Restoration efforts are still ongoing, an estimated restoral time has not
>> been provided.
>>
>>
>> 11/19/2015 23:05:21 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 23:00:53 GMT From CASE: 10003567
>> - Event
>> Field Services have excavated three hand holes to reach the 108-count
>> fiber cable for repair. Efforts are ongoing at the site with no estimated
>> restoral time currently available.
>>
>>
>> 11/19/2015 22:29:51 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 22:25:57 GMT From CASE: 10003567
>> - Event
>> Field Services have accessed one hand hole and are working on accessing a
>> second. Evaluation of the cable damage is underway.
>>
>>
>> 11/19/2015 21:51:05 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 21:47:47 GMT From CASE: 10003567
>> - Event
>> Field Services are now excavating to the hand hole with a backhoe. Once
>> access is available, evaluation of the fault will continue.
>>
>>
>> 11/19/2015 20:54:23 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 20:50:55 GMT From CASE: 10003567
>> - Event
>> Field Services are manually digging to access the hand hole closest to
>> the suspected damage point. Once accessed, Field Services will be able to
>> better evaluate the issue.
>>
>>
>> 11/19/2015 20:12:15 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 20:08:11 GMT From CASE: 10003567
>> - Event
>> The plow work at the site has made isolation of the damage point
>> difficult to pinpoint. Field Services are working to access hand holes in
>> order to continue investigation and restoration efforts.
>>
>>
>> 11/19/2015 19:08:37 GMT -
>> *** CASCADED EXTERNAL NOTES 19-Nov-2015 19:04:13 GMT From CASE: 10003567
>> - Event
>> Field Services are onsite in the construction area working to locate the
>> exact damage point. Replacement cable is being dispatched to the site to
>> have available for repair and should arrive by 20:00 GMT.
>>
>>
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>>
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