[outages] Level 3 PRI calling outage

[Nick Olsen]

 Updates provided from Level 3   Level 3 Communications  This is to confirm 
that an update has been recorded on Level 3 ticket 11330369.  08/19/2016 
19:47:30 GMT - The local provider's splice team is engaged, but an 
estimated time of arrival remains unavailable.  08/19/2016 19:19:40 GMT - 
The local provider has isolated aerial fiber damage, which is suspected to 
be caused by a vehicle without proper vertical clearance. The local 
provider's splice team is engaged, but an estimated time of arrival to 
start repairs is currently unavailable.  08/19/2016 19:03:35 GMT - The 
local provider is continuing fiber testing to isolate the fault.  
08/19/2016 18:02:56 GMT - The local provider is currently measuring the 
light levels to isolate the fault.  08/19/2016 17:18:22 GMT - The local 
provider advises that investigations to isolate the fault are ongoing.  
08/19/2016 16:28:07 GMT - The local provider advises that investigation to 
isolate the fault are ongoing.  08/19/2016 16:19:03 GMT - There is no new 
information from the local provider at this time. Information will be 
relayed as soon as it is received.  08/19/2016 15:16:33 GMT - Further 
investigation indicates that there is an aerial fiber cut on the local 
provider's network. The local provider is engaged for further 
investigation.  08/19/2016 14:19:36 GMT - Fiber testing isolated a fault 
approximately two miles from the testing site. Another field technician is 
traversing the fiber route to visually locate the damage.  08/19/2016 
14:11:06 GMT - Field Services is on site shooting the fibers to isolate the 
fault.  08/19/2016 13:25:41 GMT - The Transport NOC detected a loss of 
signal between Orlando, FL and Maitland, FL impacting unprotected services. 
A fiber cut is suspected and Field Services have been engaged for onsite 
investigation. Please be advised that updates for this event will be 
relayed at a minimum of hourly unless otherwise noted. The information 
conveyed hereafter is associated to live troubleshooting effort and as the 
discovery process evolves through to service resolution, ticket closure, or 
post incident review, details may evolve. 
  
   Nick Olsen
 Sr. Network Engineer
 Florida High Speed Internet
 (321) 205-1100 x106

  

  
  

  

----------------------------------------
 From: "Nick Olsen via Outages" <outages at outages.org>
Sent: Friday, August 19, 2016 2:50 PM
To: outages at outages.org
Subject: [outages] Level 3 PRI calling outage   
 Have a PRI from Level 3 (Was legacy TW Telecom) located in Melbourne 
Florida, All outbound calls to Local ATT Landline numbers fail with "All 
Circuits Are busy Now". Calls to other carriers appear to complete 
normally.
    
   Opened ticket with Level 3. They advised there was a "Fiber Cut" in the 
area causing this outage.
    
   Heads up for anyone down in this area!
       Nick Olsen
   Sr. Network Engineer
   Florida High Speed Internet
   (321) 205-1100 x106

    

    
    


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