[outages] Level 3 outage in SouthEast

[Rob Windsor]

Update from Level3:

Event Conclusion Summary
Outage Start: August 24, 2016 16:58 GMT  
Outage Stop: August 24, 2016 17:38 GMT
Root Cause: Customers experienced internet access issues in multiple markets of the southeastern United States.
Fix action: An interconnect was shut down between two backbone routers to restore services. 
Summary: IP services were impacted in multiple markets of the southeastern United States. Reports were received that customers were experiencing internet access issues. Multiple teams were engaged for investigation and the highest level of attention was put toward restoring services. During troubleshooting, a problematic interconnect was shut down between two backbone routers. This action was successful in restoring services. During a maintenance window at a later date, Level 3 will repair the interconnect which will return greater resiliency. This service impact has concluded; however, there may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure. If additional issues are experienced, please contact the Level 3 Technical Service Center at 1-877-4LEVEL3.

Rob++
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