[outages] outlook.com connections reset

[Kathy Dake]

Looks like Exchange online is having issues, we’re seeing intermittent delayed emails (through Office365):

Exchange Online
Incident

Date and time

Status

Details

EX71674

Jun 30, 2016 12:22 PM

Service degradation

Current Status: Findings from our investigation indicate that a portion of the infrastructure responsible for processing Exchange Online Protection (EOP) message filtering became degraded, resulting in message transport delays. We're restarting services to bring the affected infrastructure back to a healthy state. In parallel, we're continuing to analyze the affected infrastructure to confirm the root cause of impact.

User Impact: Users are experiencing delays when sending and receiving email messages. Affected users will receive Non-Delivery Reports (NDR) when sending email messages.

Scope of Impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that impact is specific to a subset of users who are served through the affected infrastructure.

Start Time: Thursday, June 30, 2016, at 2:30 PM UTC

Next Update by: Thursday, June 30, 2016, at 5:30 PM UTC


Jun 30, 2016 11:45 AM

Service degradation

Current Status: We're analyzing the affected infrastructure to determine the root cause and formulate a remediation plan.

User Impact: Users are experiencing delays when sending and receiving email messages. Affected users are receiving Non-Delivery Reports (NDR) when sending email messages.

Scope of Impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that impact is specific to a subset of users who are served through the affected infrastructure.

Start Time: Thursday, June 30, 2016, at 2:30 PM UTC

Next Update by: Thursday, June 30, 2016, at 5:00 PM UTC


Jun 30, 2016 11:12 AM

Investigating

Current Status: We're investigating an issue in which some users may be unable to access or use Exchange Online Protection services or features. We'll provide an update shortly.

User Impact: Users may be experiencing delays when sending email messages.

Scope of Impact: A few customers have reported this issue, and we're checking for potential impact to your users.



From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Alistair Mackenzie via Outages
Sent: Thursday, June 30, 2016 12:37 PM
To: outages at outages.org
Subject: Re: [outages] outlook.com connections reset

We are also seeing local outlook installations using office365 requesting passwords repeatedly.

On 30 June 2016 at 17:34, Sean Howard via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Also seeing a lot of tempfails, and my mailserver renegotiating routes repeatedly

> On Jun 30, 2016, at 11:02 AM, frnkblk--- via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
>
> Thanks, just posted something similar in mailops, too, as we're seeing the
> same thing.
>
> Frank
>
> -----Original Message-----
> From: Outages [mailto:outages-bounces at outages.org<mailto:outages-bounces at outages.org>] On Behalf Of Chris Stone
> via Outages
> Sent: Thursday, June 30, 2016 9:57 AM
> To: outages at outages.org<mailto:outages at outages.org>
> Subject: [outages] outlook.com<http://outlook.com> connections reset
>
> Seeing all connections to outlook.com<http://outlook.com> for mail being reset on a number of
> different servers. E.G.:
>
> Jun 30 08:54:54 smtp-out postfix/qmgr[406]: 8562E15C0518:
> to=<pat at domain.onmicrosoft.com<mailto:pat at domain.onmicrosoft.com>>, relay=none, delay=0.6,
> delays=0.59/0.01/0/0, dsn=4.4.2, status=deferred (delivery temporarily
> suspended: lost connection with
> domain.mail.protection.outlook.com<http://domain.mail.protection.outlook.com>[207.46.163.138] while receiving the
> initial server greeting)
>
> Anyone aware of any issues with Microsoft's mail services?
>
>
> Chris
>
>
>
> --
> Communism doesn't work because people like to own stuff.
> -- Frank Zappa
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