[outages] Comcast issues in the Bay Area for the last 24 hours
John Neiberger
jneiberger at gmail.com
Wed May 11 13:12:25 EDT 2016
Sounds like it's something local to your neighborhood. Is this Metro E or
DOCSIS?
John
On Wed, May 11, 2016 at 10:44 AM, Robbie Trencheny <me at robbiet.us> wrote:
> This outage is still on going. Comcast is continually pushing back the
> ETOR. I was also informed that Pandora.com HQ is affected by the same issue
> (they are located across the street from me). Just seeing random packet
> loss. Will try to get a traceroute today.
>
>
> On Monday, May 9, 2016, Michael Sinatra <michael+outages at burnttofu.net>
> wrote:
>
>> I am still seeing significant loss between my work (ESnet in Berkeley)
>> and my home (Comcast Business Class in Uptown Oakland):
>>
>> [noc5] ~% ping manasquan.burnttofu.net
>> PING manasquan.burnttofu.net (98.210.60.123): 56 data bytes
>> 64 bytes from 98.210.60.123: icmp_seq=0 ttl=247 time=15.060 ms
>> 64 bytes from 98.210.60.123: icmp_seq=1 ttl=247 time=12.531 ms
>> 64 bytes from 98.210.60.123: icmp_seq=2 ttl=247 time=13.307 ms
>> 64 bytes from 98.210.60.123: icmp_seq=3 ttl=247 time=12.680 ms
>> 64 bytes from 98.210.60.123: icmp_seq=8 ttl=247 time=12.489 ms
>> 64 bytes from 98.210.60.123: icmp_seq=9 ttl=247 time=12.865 ms
>> 64 bytes from 98.210.60.123: icmp_seq=10 ttl=247 time=22.611 ms
>> 64 bytes from 98.210.60.123: icmp_seq=11 ttl=247 time=22.628 ms
>> 64 bytes from 98.210.60.123: icmp_seq=12 ttl=247 time=14.488 ms
>> 64 bytes from 98.210.60.123: icmp_seq=13 ttl=247 time=22.506 ms
>> 64 bytes from 98.210.60.123: icmp_seq=14 ttl=247 time=12.523 ms
>> 64 bytes from 98.210.60.123: icmp_seq=16 ttl=247 time=22.536 ms
>> 64 bytes from 98.210.60.123: icmp_seq=17 ttl=247 time=23.900 ms
>> 64 bytes from 98.210.60.123: icmp_seq=18 ttl=247 time=12.726 ms
>> 64 bytes from 98.210.60.123: icmp_seq=19 ttl=247 time=13.563 ms
>> 64 bytes from 98.210.60.123: icmp_seq=20 ttl=247 time=22.434 ms
>> ^C
>> --- manasquan.burnttofu.net ping statistics ---
>> 21 packets transmitted, 16 packets received, 23.8% packet loss
>> round-trip min/avg/max/stddev = 12.489/16.803/23.900/4.681 ms
>>
>> ESnet has a number of perfSONAR hosts (e.g. sunn-owamp.es.net) from/to
>> which you can do ping and traceroute if that helps.
>>
>> Similarly, I am seeing loss from UC San Francisco to my home network:
>>
>> [tulare:~] ms% ping manasquan.burnttofu.net
>> PING manasquan.burnttofu.net (98.210.60.123): 56 data bytes
>>
>> --- manasquan.burnttofu.net ping statistics ---
>> 26 packets transmitted, 23 packets received, 11.5% packet loss
>> round-trip min/avg/max/stddev = 16.218/22.903/50.951/7.144 ms
>>
>> I am not seeing any loss between UCSF and a VPS I have in Los Angeles.
>>
>> Traceroutes from UCSF to home:
>>
>> traceroute to manasquan.burnttofu.net (98.210.60.123), 64 hops max, 52
>> byte packets
>> 1 10.131.240.1 (10.131.240.1) 3.862 ms 4.669 ms 6.025 ms
>> 2 10.255.255.0 (10.255.255.0) 3.680 ms 3.583 ms 4.700 ms
>> 3 3002-s251-r01.ucsf.edu (169.230.252.9) 3.489 ms 3.166 ms 5.008 ms
>> 4 oak-agg4--ucsf--10ge.cenic.net (137.164.3.113) 5.633 ms 4.747 ms
>> 9.053 ms
>> 5 dc-svl-agg4--oak-agg4-100ge.cenic.net (137.164.46.145) 5.550 ms
>> 8.902 ms 8.859 ms
>> 6 xe-0-1-0.0.rtr.paix.net.internet2.edu (64.57.21.4) 6.259 ms
>> xe-1-1-0.0.rtr.paix.net.internet2.edu (64.57.21.6) 5.475 ms
>> xe-0-1-0.0.rtr.paix.net.internet2.edu (64.57.21.4) 5.857 ms
>> 7 te-0-3-0-0-pe02.529bryant.ca.ibone.comcast.net (66.208.233.121)
>> 6.002 ms 6.885 ms 6.002 ms
>> 8 * * *
>> 9 be-7922-ar01.santaclara.ca.sfba.comcast.net (68.86.90.94) 14.099
>> ms 6.931 ms 9.776 ms
>> 10 hu-0-5-0-1-sur03.oakland.ca.sfba.comcast.net (68.85.57.62) 8.405
>> ms 8.775 ms
>> hu-0-5-0-0-sur03.oakland.ca.sfba.comcast.net (68.85.57.58) 10.548 ms
>> 11 te-6-1-acr05.oakland.ca.sfba.comcast.net (68.85.217.178) 8.970 ms
>> 8.436 ms
>> te-6-0-acr05.oakland.ca.sfba.comcast.net (68.85.190.70) 8.556 ms
>> 12 c-98-210-60-123.hsd1.ca.comcast.net (98.210.60.123) 26.135 ms
>> 43.082 ms 32.402 ms
>>
>> Note, hop 8, when it does respond, looks like this:
>>
>> 8 68.86.86.29 (68.86.86.29) 7.791 ms
>> 68.86.86.145 (68.86.86.145) 7.724 ms
>> 68.86.86.69 (68.86.86.69) 8.259 ms
>>
>> michael
>>
>> On 5/9/16 2:02 PM, John Neiberger via Outages wrote:
>>
>>> Gotcha. Well, if it happens again, let me know. I'd be glad to take a
>>> look. I haven't heard of any widespread issues in that area. I was
>>> hoping we could narrow it down a bit.
>>>
>>> Thanks,
>>> John
>>>
>>> On Mon, May 9, 2016 at 2:52 PM, Robbie Trencheny <me at robbiet.us
>>> <mailto:me at robbiet.us>> wrote:
>>>
>>> John,
>>>
>>> Just looking at my PFSense reports. No traceroutes at the moment as
>>> the problem seems to have cleared up for now. I was seeing packet
>>> loss as high as 15% about 35 minutes ago according to PFSense.
>>>
>>>
>>> On Monday, May 9, 2016, John Neiberger <jneiberger at gmail.com
>>> <mailto:jneiberger at gmail.com>> wrote:
>>>
>>> How are you verifying the packet loss? Do you have traceroutes?
>>>
>>> Thanks,
>>> John
>>>
>>> On Mon, May 9, 2016 at 2:42 PM, Robbie Trencheny via Outages
>>> <outages at outages.org> wrote:
>>>
>>> There has been a Comcast outage/degradation of services in
>>> the Bay Area starting at 1403 PDT 05/08/2016. The current
>>> estimated restoration time is 1707 PDT. I couldn't get any
>>> details from Comcast about the issues. I've been seeing high
>>> packet loss. They did tell me that I will receive a bill
>>> credit.
>>>
>>> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
>>>
>>> _______________________________________________
>>> Outages mailing list
>>> Outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>>
>>>
>>>
>>> --
>>> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
>>> 925-884-3728 <tel:925-884-3728>
>>> robbie.io <http://robbie.io>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Outages mailing list
>>> Outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>>
>>
>
> --
> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
> 925-884-3728
> robbie.io
>
>
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