[outages] Level3 VoIP Issues?

[Harris Kleyman]

No I haven't gotten anything except for that. This smells a lot like human error until the story of the fire gets tossed in.



 Harris Kleyman
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On Oct 4, 2016, at 4:25 PM, Randall (Randy) Raitz via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:

Has anyone received anything about the outage that includes details on the fire? So far, below is what I’ve received:


Outage Start: October 4, 2016 14:06 GMT Outage Stop: October 4, 2016 15:31 GMT Root Cause: Calls were not present in Level 3 voice switches, impacting voice services in multiple markets of the United States. Fix Action: Configuration adjustments were implemented to allow calls to reach the switches and complete appropriately. Reason for Outage (RFO) Summary: The Voice NOC investigated reports of voice service impact throughout multiple markets in the United States. The equipment vendor was engaged for assistance with investigations. No inbound or outbound calls were present in voice switches. The Voice NOC was able to implement configuration changes that were successful in allowing calls to reach the switches and process accurately. The Voice NOC will continue to fully evaluate the incident and appropriate actions will take place to ensure incidents of this nature do not recur in the future. Services are currently restored and stable.


From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Ryan McGinnis via Outages
Sent: Tuesday, October 4, 2016 1:44 PM
To: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Level3 VoIP Issues?

Man, I hope that sentence is backwards, because I don't even want to know how much light you have to pump down fiber to cause a fire when you cut it.

On Tue, Oct 4, 2016 at 12:35 PM, Mike Castoro via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Unofficially, I'm hearing that the Level 3 voice outage was caused by a "fire at a large switching center caused by a major fiber cut"

-Mike

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org<mailto:outages-bounces at outages.org>] On Behalf Of Michael Cargile via Outages
Sent: Tuesday, October 04, 2016 12:09 PM
To: Peter Beckman <beckman at angryox.com<mailto:beckman at angryox.com>>
Cc: Aubrey Wells via Outages <outages at outages.org<mailto:outages at outages.org>>
Subject: Re: [outages] Level3 VoIP Issues?
Both Bandwidth and Vitelity are just VoIP resellers. They use larger carriers like Level3 for their termination and origination. As such Level3's outage is effecting their services as well.

On 2016-10-04 11:57, Peter Beckman via Outages wrote:
> Hey Aubrey --
>
> Did you see origination or termination issues with Bandwidth and
> Vitelity?
> Or both?
>
> Beckman
>
> On Tue, 4 Oct 2016, Aubrey Wells via Outages wrote:
>
>> Atlanta Ga, our trunks terminate in McLean VA and NYC. Same problem.
>>
>> Seeing issues with other providers like Bandwidth.com<http://Bandwidth.com> and Vitelity as
>> well.
>>
>>
>> ---------------------
>> Aubrey Wells
>> Manager, Network Engineering
>> Digium Cloud Services
>> Main: 888.305.3850<tel:888.305.3850>
>> Support: 877.344.4861<tel:877.344.4861> or http://www.digium.com/en/support
>> <http://www.digium.com/en/support?elq=65516445a5964d3597e25eaf566bc2c
>> f&elqCampaignId=>
>
> ---------------------------------------------------------------------------
> Peter Beckman                                                  Internet
> Guy
> beckman at angryox.com<mailto:beckman at angryox.com>
> http://www.angryox.com/
> ----------------------------------------------------------------------
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