[outages] Charter issues this morning?

Rob Hall rhall at lstaff.com
Fri Feb 24 10:09:39 EST 2017

We've been seeing voice degradation for a couple of weeks with Charter ; on my 4th trouble call this morning, I got a message that they were having service issues in several areas that spans data, voice, and TV service.

Rob Hall, CCNP R&S, CCP-V
I.T. Manager
@Work Personnel Service
3815 Hwy 66 S, Suite 4
Rogersville, TN 37857
Office: (423)272-7897, x10113
Mobile: (423)312-6003

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Jeremy Charles via Outages
Sent: Friday, February 24, 2017 9:45 AM
To: outages at outages.org
Subject: [outages] Charter issues this morning?

Anyone else using Charter Internet have issues with connectivity this morning?

We (AS 10359) have site-to-site VPN tunnels to about 150 customers across the US.  We started seeing loss of connectivity to about 20% of them at about 06:25 CST.  When we filtered out all advertisements sent/received via Charter, we regained connectivity to everyone.  (We have two ISPs in addition to Charter.)

Additionally, our total aggregate Internet consumption jumped from about 200 Mbps to 500 Mbps as soon as Charter was taken out of the mix.  It looks like a lot of traffic was preferring to come to us via Charter (which is normal) but just wasn't making it here.

One of our engineers waited on hold for Charter for about 20 minutes and then gave up to go get coffee.   :-)


Jeremy Charles
Epic's Computer and Technology Services Division
jcharles at epic.com<mailto:jcharles at epic.com>

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