[outages] (WI) Packet Loss to Google on Charter

Izzy Goldstein - TeleGo igoldstein at telego.net
Thu Jan 5 10:58:03 EST 2017


seems ping to www.foxnews.com / and opendns IP 208.67.222.222 is not
loosing any packets

but 8.8.8.8 and 8.8.4.4 is

all 4 pings are from a TW connection, so i assume issue is with TW and
google?


[image: Inline image 1]


On Thu, Jan 5, 2017 at 10:46 AM, Jason Robinson <jasonbluefire at gmail.com>
wrote:

> We are experiencing the same issues here in Maine via Time Warner Cable,
> anywhere from 20% to 80% loss, started at 6:00AM EST.
>
> We use google's DNS as part of our monitoring to determine our internet
> connection status.
>
> Loss seems to start after a tbone.rr.com switch in NYC.
>
>   1     2 ms     2 ms     2 ms  [Redacted]
>   2    <1 ms    <1 ms    <1 ms  [Redacted]
>   3     1 ms     1 ms    <1 ms  [Redacted]
>   4    <1 ms    <1 ms    <1 ms  [Redacted]
>   5     8 ms     8 ms    11 ms  agg15.ptldme0201h.northeast.rr.com
> [24.58.29.48]
>   6     9 ms     9 ms     9 ms  agg34.ptldmehx02r.northeast.rr.com
> [24.58.42.136]
>   7    12 ms    19 ms    14 ms  be25.albynyyf01r.northeast.rr.com
> [24.58.32.64]
>   8    20 ms    23 ms    23 ms  bu-ether16.nycmny837aw-bcr00.tbone.rr.com
> [66.109.6.74]
>   9     *        *        *     Request timed out.
>  10    17 ms    17 ms     *     72.14.232.109
>  11     *        *       18 ms  108.170.235.81
>  12     *        *        *     Request timed out.
>  13     *       18 ms    18 ms  google-public-dns-a.google.com [8.8.8.8]
>
> ~Jason Robinson
>
>
> On Thu, Jan 5, 2017 at 10:28 AM, Phil Lavin via Outages <
> outages at outages.org> wrote:
>
>> The same discussion was had on the LINX mailing list when people stated
>> that packet loss only occurred on LINX and not on a transit provider.
>> Google piped in and said that rate limiting applies on various parts of
>> their network. The route that your lossy traffic is taking is almost
>> certainly different to the route your non-lossy traffic is taking.
>>
>>
>>
>> Try a UDP MTR to port 53 on 8.8.8.8 – this will prove the problem either
>> way.
>>
>>
>>
>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *Izzy
>> Goldstein - TeleGo via Outages
>> *Sent:* 05 January 2017 15:23
>> *To:* Simon Lockhart <simon at slimey.org>
>> *Cc:* outages at outages.org
>> *Subject:* Re: [outages] (WI) Packet Loss to Google on Charter
>>
>>
>>
>> i dont think the issue is google
>>
>>
>>
>> because from other connection(verizon fios etc) it works, with the same
>> retes etc
>>
>>
>>
>> and when i ping TW Default Gateways from our clients, i also have packet
>> loss
>>
>>
>>
>> so it appears to us, the issue is with Time Warner (surprised ?)
>>
>>
>>
>> On Thu, Jan 5, 2017 at 10:17 AM, Simon Lockhart via Outages <
>> outages at outages.org> wrote:
>>
>> On Thu Jan 05, 2017 at 03:12:10PM +0000, Jesse Curtis via Outages wrote:
>> > I am getting ~50% packet loss to 8.8.8.8, 4.2.2.2, 216.58.216.238, and
>> > 172.217.1.46 on two separate Charter (Time Warner) lines in SE
>> Wisconsin. It
>> > looks to be affecting just ping requests as DNS and google websites are
>> still
>> > working.
>>
>> Google have publicly stated that they rate limit ICMP to their public
>> services
>> such as 8.8.8.8 - so if you're only seeing ping requests being dropped
>> but all
>> other functionality operating as normal, then this is what you're seeing.
>>
>> Simon
>>
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>>
>>
>> --
>>
>> *Izzy Goldstein    *
>>
>> *Chief Technology Officer       *
>>
>> Main: *(212) 477-1000 x 2085 <(212)%20477-1000>*
>>
>> Direct: *(929) 477-2085 <(929)%20477-2085>*
>>
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>>
>>
>>
>> <http://www.telego.com/>
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-- 

Izzy Goldstein

Chief Technology Officer

Main: (212) 477-1000 x 2085 <(212)%20477-1000>

Direct: (929) 477-2085

Website: www.telego.com <http://www.telego.net/>


<http://www.telego.com/>


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