[outages] Pingdom alerting issues

Marty Strong marty at cloudflare.com
Tue May 2 11:37:13 EDT 2017


Got this from them, derp.

> Dear Customer,
> 
> We regret to inform you that we experienced connectivity issues within our network between US and Europe between 14:47 and 14:55 UTC.
> The issue was caused by a human mistake while configuring backbone links.
>  
> As soon as the issue was identified the configuration was corrected and the transatlantic traffic is now running as expected.
> Further details will be provided on an official Reason for Outage report.
>  
> We sincerely regret any inconvenience this issue may have caused to your services.
>  
> Please note that if your service is a protected service, you should not experience any issues as your service is running on a protected path.

Regards,
Marty Strong
--------------------------------------
Cloudflare - AS13335
Network Engineer
marty at cloudflare.com
+44 7584 906 055
smartflare (Skype)

https://www.peeringdb.com/asn/13335

> On 2 May 2017, at 16:33, Nikolas Geyer via Outages <outages at outages.org> wrote:
> 
> Telia (AS1299) had a complete outage between the United States and Europe for ~20 minutes at 14:45 UTC.
>  
> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Mason via Outages
> Sent: Tuesday, 2 May 2017 11:15 AM
> To: outages at outages.org
> Subject: [outages] Pingdom alerting issues
>  
> Hi all,
>  
> I figure some folks here use Pingdom as part of their monitoring solution. Just an FYI that they're having troubles right now:
>  
> Issues with Pingdom services and/or the InternetSubscribe
> Investigating - Our operations team have discovered that something is wrong on the internet. We suspect a major ISP or similiar, this affects all our services, to unknown degrees so far, we will continue to investigate and update here. 
>  
> (from https://status.pingdom.com)
>  
> We saw this manifest as a couple of our checks immediately firing for phantom problems, but if you're relying on them today you probably want to have a backup too.
>  
> --Mason
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