[outages] So Cal Frontier FIOS Issues?

[W Kern]

We have a client who runs multiple VPN connections to our DC in Thousand 
Oaks. One of their many locations in  Valencia with ATT as their local 
provider is having issues reaching us INSIDE their VPN, but "internet" 
traffic is fine. All other offices coming in from multiple locations in 
SoCal are fine.

One of our annouced routes for our IP block is via Frontier and we had 
already diagnosed the problem as a probable Frontier issue (and 
exonerate the local ATT connection) because we were able to create VPN 
links to other ips from the affected location.

Interestingly one of the IP destinations that worked is a Frontier FIOS 
static ip, but it has a much different traceroute.

We are now on the process of trying to double hop them back to the Main 
VPN so they can be with their peers.

If you have any ticket info we would love to see it.

Sincerely,

William Kern

PixelGate Networks.



On 5/12/2017 12:08 PM, James Laszko via Outages wrote:
> We have several clients that have been experiencing persistent VoIP service issues in Southern California since early yesterday morning. Frontier is reporting an outage, but appears unable to provide very much information or an ETTR—is anyone else experiencing similar issues?
>   
> Issues reported include static on calls, dropped calls, phones unable to dial out, etc.
>   
> General packet shakiness....
>
> James Laszko
> Mythos Technology Inc
>
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