[outages] Outages Digest, Vol 127, Issue 31

Fri Dec 28 14:39:32 EST 2018

This Reddit thread has been pretty informative (you'll have to spend some
time weeding through the noise but some good insight on things):

https://www.reddit.com/r/networking/comments/a9z6tb/centurylink_outage_west_coast/

Sort the thread by new or old.

On Fri, Dec 28, 2018 at 12:17 PM Aaron Henderson via Outages <
outages at outages.org> wrote:

> My apologies if this message breaks the mailing list, I have never replied
> to one of these before.
>
> I work for a rural ISP, we do not use CenturyLink as an upstream; however,
> some of our customers are reporting issues since the outage. Management has
> tasked my office with putting together a timeline/details about the outage
> to brief upper management. Is there a detailed timeline of events
> documenting this outage?
>
> Thanks,
>
> A
>
> On Fri, Dec 28, 2018 at 12:13 PM <outages-request at outages.org> wrote:
>
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>> Today's Topics:
>>
>>    1. Re: CenturyLink Outages this morning (Aaron C. de Bruyn)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Fri, 28 Dec 2018 09:12:03 -0800
>> From: "Aaron C. de Bruyn" <aaron at heyaaron.com>
>> To: Dom Colangelo <dom.colangelo at simmons.edu>
>> Cc: Bob Antia <antia at ba14.com>, outages at outages.org
>> Subject: Re: [outages] CenturyLink Outages this morning
>> Message-ID:
>>         <CAEE+rGqaysPos=
>> VB_QtS++CBs1bNuRzXcLig0iBmntLQcVVk4w at mail.gmail.com>
>> Content-Type: text/plain; charset="utf-8"
>>
>> Several times late last night we had our weather alert radio activate and
>> broadcast an unintelligible message about 911 being down.  It wasn't
>> reception problems. The cadence of the dumb computer voice made it nearly
>> impossible to understand.
>>
>> https://photos.app.goo.gl/M4spwKAkKPnoSrJw9
>>
>> The alert came through ~5 hours after 911 went offline everywhere.
>>
>> -A
>>
>>
>> On Fri, Dec 28, 2018, 08:44 Dom Colangelo via Outages <
>> outages at outages.org
>> wrote:
>>
>> > Received a WEA from MEMA in Boston, MA noting that 911 is down for
>> > cellular users.
>> >
>> > Dom Colangelo
>> >
>> > Senior Windows Systems Administrator
>> >
>> > Infrastructure and Online Services
>> >
>> > Simmons University
>> >
>> > 617.521.2669
>> >
>> >
>> > On Fri, Dec 28, 2018 at 9:56 AM Bob Antia via Outages <
>> outages at outages.org>
>> > wrote:
>> >
>> >> Massachusetts emergency management agency (MEMA) sent this out this
>> >> morning and followed up at 0736 that the issues had been resolved.
>> >>
>> >>
>> >> *Massachusetts Emergency Management Agency*
>> >> ------------------------------
>> >>
>> >> *Massachusetts Emergency Management Agency*
>> >>
>> >> *Situational Awareness Statement*
>> >>
>> >> *December 28, 2018  7:00 AM*
>> >>
>> >>
>> >>
>> >> *Re: Cellular 911 Experiencing Technical Difficulties and Sporadic
>> >> Outages*
>> >>
>> >>
>> >>
>> >> The Massachusetts Emergency Management Agency is sharing the following
>> >> information from the Commonwealth Fusion Center (CFC) with our local
>> >> partners and stakeholders.  MEMA also is in touch with the State 911
>> >> Department.
>> >>
>> >>
>> >>
>> >> *From the Commonwealth Fusion Center*
>> >>
>> >>
>> >>
>> >> *Situation:*
>> >>
>> >> A nationwide outage affecting CenturyLink, an Internet communications
>> >> company, is impacting wireless 911 call capability in various parts of
>> the
>> >> country. We believe Massachusetts has been impacted by the outage and
>> urge
>> >> residents using cellular phones, if necessary, to contact emergency
>> >> first-responders by using the full 10-digit number of a public safety
>> >> answering point emergency call center (PSAP) or their local police
>> >> department.
>> >>
>> >>
>> >>
>> >> The Massachusetts State Police operate three regional PSAPs and a
>> fourth
>> >> is staffed by State 911 at MSP headquarters in Framingham.
>> >> Residents using a cell phone to call for emergency services should
>> first
>> >> try to dial 911, and if it does not work, instead call one of these
>> four
>> >> 10-digit numbers:
>> >> Shelburne Control PSAP 413-625-8200
>> >> New Braintree Control PSAP 508-867-1170
>> >> Northampton Control PSAP 413-586-1508
>> >> Framingham PSAP 508-820-2121.
>> >>
>> >>
>> >> Residents using cell phones may also, if dialing 911 does not work, may
>> >> call the 10-digit general number of their local police department.
>> They may
>> >> also call the 10-digit number of a State Police Barracks in their area
>> >> (search for barracks location and phone numbers on the MSP web site at
>> >> www.mass.gov and search for State Police locations).
>> >> Other agencies operate additional PSAPs in Massachusetts beyond those
>> >> listed above.
>> >>
>> >>
>> >>
>> >> The outage seems to only be affecting wireless 911 calls; landline
>> calls
>> >> to 911 appear to be working.
>> >>
>> >>
>> >> CenturyLink has indicted it is working on repairing what the company
>> >> called a ?network element? that is causing the problem.
>> >>
>> >>
>> >>
>> >>  *MEMA Operations*
>> >>
>> >> The State Emergency Operations Center (SEOC) is currently operating at
>> >> Level 1 (Steady State Monitoring). MEMA will continue to monitor the
>> >> situation and will disseminate additional Situational Awareness
>> Statements
>> >> as necessary. Cities and towns wishing to share information or request
>> >> assistance should contact their MEMA Regional office or MEMA?s 24/7
>> >> communications center at 508-820-2000.
>> >>
>> >>  *Stay Informed:*
>> >>
>> >> Utilize *Massachusetts Alerts* to receive emergency notifications and
>> >> information from the Massachusetts Emergency Management Agency and the
>> >> National Weather Service.  *Massachusetts Alerts* is a free app that is
>> >> available for Android and iPhones. To learn more about *Massachusetts
>> >> Alerts*, and for information on how to download the free app onto your
>> >> smartphone, visit:
>> >>
>> http://www.mass.gov/service-details/massachusetts-alerts-smartphone-app.
>> >>
>> >> Utilize MEMA?s real-time power outage viewer to stay informed about
>> >> current power outages in your community and region, and across the
>> state,
>> >> including information from utility companies about restoration times:
>> >> http://mema.mapsonline.net/public.html
>> >>
>> >> Utilize MEMA?s live weather radar and forecasting tools:
>> >> http://www.mass.gov/map-resources
>> >>
>> >>
>> >> *Online Resources:*For additional information and resources, visit:
>> >> Massachusetts Emergency Management Agency at www.mass.gov/mema
>> >> MEMA's Facebook page: http://www.facebook.com/MassachusettsEMA
>> >> MEMA Twitter: @MassEMA <http://twitter.com/massema>
>> >> Federal Emergency Management Agency at www.fema.gov
>> >> National Weather Service Boston/Norton at www.weather.gov/boston
>> >> National Weather Service Albany, NY at www.weather.gov/albany
>> >> National Weather Service Weather Prediction Center:
>> >> http://www.wpc.ncep.noaa.gov
>> >> National Weather Service Storm Prediction Center:
>> >> http://www.spc.noaa.gov/
>> >> Mass211 at www.mass211.org
>> >>
>> >>
>> >>
>> >>
>> >> ------------------------------
>> >>
>> >> This message has been sent from MEMA's ESF Team Listserv.
>> >> To unsubscribe from this listserv, call MEMA Operations at (508)
>> 820-2000.
>> >>
>> >> +1.781.300.0000
>> >>
>> >>
>> >> On Fri, Dec 28, 2018 at 9:52 AM Matt Brennan via Outages <
>> >> outages at outages.org> wrote:
>> >>
>> >>> Most public safety agencies in Massachusetts posted on Facebook and
>> >>> Twitter between 6 AM and 8 AM EST about wireless 911 outages caused by
>> >>> CenturyLink. It was affecting wireless routing, so some calls were
>> being
>> >>> misrouted to other towns, or even other states; some callers were
>> getting
>> >>> reorder tones or other error messages. The problem was reported to be
>> >>> resolved prior to 8 AM EST.
>> >>>
>> >>> Seeing reports from PSAP's that the issue started again in the last 15
>> >>> minutes.
>> >>>
>> >>> This is wireless only. Landline 911 calls were / are not affected.
>> >>>
>> >>>
>> >>> On Fri, Dec 28, 2018 at 9:32 AM Mel Beckman via Outages <
>> >>> outages at outages.org> wrote:
>> >>>
>> >>>> Don't be a fear monger. I searched Facebook and found *three* posts
>> >>>> about 911 outages, all of them simply reposts of local news stories.
>> >>>>
>> >>>> Facebook is not "blowing up".
>> >>>>
>> >>>> Sheesh!
>> >>>>
>> >>>> [image: image1.PNG]
>> >>>>
>> >>>> -mel via cell
>> >>>>
>> >>>> -mel via cell
>> >>>>
>> >>>> On Dec 28, 2018, at 5:23 AM, Josh Luthman via Outages <
>> >>>> outages at outages.org> wrote:
>> >>>>
>> >>>> Facebook is blowing up with 911 outages and claiming it's CenturyLink
>> >>>> to blame.
>> >>>>
>> >>>> Josh Luthman
>> >>>> Office: 937-552-2340
>> >>>> Direct: 937-552-2343
>> >>>> 1100 Wayne St
>> >>>> Suite 1337
>> >>>> Troy, OH 45373
>> >>>>
>> >>>> On Fri, Dec 28, 2018, 2:09 AM Erik Sundberg via Outages <
>> >>>> outages at outages.org wrote:
>> >>>>
>> >>>>> Maybe light at the end of the tunnel...
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> latest we got from Centurylink was at 10:45pm CST.
>> >>>>>
>> >>>>> Our engineers and technicians have identified the network element
>> that
>> >>>>> has affected our customer services. Services are restoring, and the
>> current
>> >>>>> estimated time for full recovery is four hours.
>> >>>>>
>> >>>>> CenturyLink will be conducting an extensive post-incident
>> >>>>> investigation and root cause analysis to provide follow-up
>> information to
>> >>>>> our customers impacted by this event. We will provide one more
>> Sales Alert
>> >>>>> from this address once services are fully restored.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> *From:* Rich Breton <richdbreton at gmail.com>
>> >>>>> *Sent:* Thursday, December 27, 2018 2:59 PM
>> >>>>> *To:* Christopher Conley <CConley at forsmarshgroup.com>
>> >>>>> *Cc:* Erik Sundberg <ESundberg at nitelusa.com>; outages at outages.org
>> >>>>> *Subject:* Re: [outages] CenturyLink Outages this morning
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> I understand that the transport waves went out first, and then they
>> >>>>> try to reroute to something in Arizona that begin introducing all
>> of the
>> >>>>> broadcast traffic. How legit that is I?m not sure
>> >>>>>
>> >>>>> Sent from my iPhone
>> >>>>>
>> >>>>>
>> >>>>> On Dec 27, 2018, at 12:58 PM, Christopher Conley via Outages <
>> >>>>> outages at outages.org> wrote:
>> >>>>>
>> >>>>> > Finally received something useful from centurylink? I have more
>> >>>>> questions now like how broadcast traffic effect 4x Transport waves.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Ineptitude.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Christopher Conley
>> >>>>>
>> >>>>> Systems Administrator |  Fors Marsh Group
>> >>>>>
>> >>>>> Arlington, VA
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *Erik
>> >>>>> Sundberg via Outages
>> >>>>> *Sent:* Thursday, December 27, 2018 2:46 PM
>> >>>>> *To:* outages at outages.org
>> >>>>> *Subject:* Re: [outages] CenturyLink Outages this morning
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Finally received something useful from centurylink? I have more
>> >>>>> questions now like how broadcast traffic effect 4x Transport waves.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Update:
>> >>>>>
>> >>>>> On December 27, 2018 at 02:40 GMT, CenturyLink identified a service
>> >>>>> impact in New Orleans, LA. The NOC is engaged and investigating in
>> order to
>> >>>>> isolate the cause. Field Operations were engaged and dispatched for
>> >>>>> additional investigations. Tier IV Equipment Vendor Support was
>> later
>> >>>>> engaged. During cooperative troubleshooting a device in San
>> Antonio, TX was
>> >>>>> isolated from the network as it was seeming to broadcast traffic
>> consuming
>> >>>>> capacity, which seemed to alleviate some impact. Investigations
>> remained
>> >>>>> ongoing. Following the isolation of the San Antonio, TX device
>> >>>>> troubleshooting efforts focused on additional sites that teams were
>> >>>>> remotely unable to troubleshoot. Field Operations were dispatched
>> to sites
>> >>>>> in Kansas City, MO, Atlanta, GA, New Orleans, LA and Chicago, IL.
>> Tier IV
>> >>>>> Equipment Vendor Support continued to investigate the equipment
>> logs to
>> >>>>> further assist with isolation. Once visibility was restored to the
>> site in
>> >>>>> Kansas City, MO a filter was applied to the equipment to further
>> alleviate
>> >>>>> the impact observed. All of the necessary troubleshooting teams in
>> >>>>> cooperation with Tier IV Equipment Vendor Support are working to
>> restore
>> >>>>> remote visibility to the remaining sites at this time. We
>> understand how
>> >>>>> important these services are to our clients and the issue has been
>> >>>>> escalated to the highest levels within CenturyLink Service Assurance
>> >>>>> Leadership.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *Bruce
>> >>>>> Freshwater via Outages
>> >>>>> *Sent:* Thursday, December 27, 2018 1:24 PM
>> >>>>> *To:* outages at outages.org
>> >>>>> *Subject:* Re: [outages] CenturyLink Outages this morning
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> CenturyLink finally acknowledged:
>> >>>>>
>> >>>>> Great Lakes Region CenturyLink Partners/Agents:
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> FYI. Our network is experiencing a disruption affecting customer
>> >>>>> services. Customers are currently unable to generate tickets
>> through the
>> >>>>> Control Center portal.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> We know how important these services are to our customers, and we
>> are
>> >>>>> working to restore services as quickly as possible.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Our technical teams are working to resolve the issue, and we will
>> >>>>> provide updates as the situation progresses.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> -bruce
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages"
>> <
>> >>>>> outages at outages.org> wrote:
>> >>>>>
>> >>>>> So it's a bad day for centurylink.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> The lady who answered the phone for there NOC said that we are
>> having
>> >>>>> a nation wide outage and we are unable to open tickets at this
>> time. Please
>> >>>>> call be in 60-90 mins.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> She had no info on what was going on
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> ------------------------------
>> >>>>>
>> >>>>> *From:* Michael Bolton <mbolton at holmeselectricsecurity.com>
>> >>>>> *Sent:* Thursday, December 27, 2018 8:55:03 AM
>> >>>>> *To:* Erik Sundberg; outages at outages.org
>> >>>>> *Subject:* RE: CenturyLink Outages this morning
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Seeing the same in NC. Circuits are up but the routing between POPs
>> >>>>> has changed and we are seeing higher than normal latency.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> VoIP portal is down also. Allows you to login but you cannot make
>> any
>> >>>>> changes or view any details.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *Erik
>> >>>>> Sundberg via Outages
>> >>>>> *Sent:* Thursday, December 27, 2018 9:45 AM
>> >>>>> *To:* outages at outages.org
>> >>>>> *Subject:* [outages] CenturyLink Outages this morning
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> *CAUTION:* This email originated from outside of the organization.
>> Do
>> >>>>> not click links or open attachments unless you recognize the sender
>> and
>> >>>>> know the content is safe.
>> >>>>>
>> >>>>> We are seeing a lot of centurylink circuits and services down this
>> >>>>> morning.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Centurylink Control Center portal comes up but auth failing unable
>> to
>> >>>>> login
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Waves down or bouncing
>> >>>>>
>> >>>>> Denver - Seattle (Bouncing)
>> >>>>>
>> >>>>> Denver - Chicago (Bouncing)
>> >>>>>
>> >>>>> New York - Los Angeles (Down)
>> >>>>>
>> >>>>> Chicago - Atlanta (Down)
>> >>>>>
>> >>>>>
>> >>>>> ENNI Down in Denver (Down)
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Still tying to open tickets with them there portal is not working
>> and
>> >>>>> stuck on hold right now.
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> ------------------------------
>> >>>>>
>> >>>>>
>> >>>>> CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents,
>> >>>>> files or previous e-mail messages attached to it may contain
>> confidential
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>> >>>>> IMPORTANT NOTICE: This e-mail message is intended to be received
>> only
>> >>>>> by persons entitled to receive the confidential information it may
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>> >>>>> E-mail messages to clients of Holmes Security Systems may contain
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>> >>>>>
>> >>>>> ------------------------------
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>> >>>>>
>> >>>>>
>> >>>>> ------------------------------
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>> >>>>> _______________________________________________
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>> ------------------------------
>>
>> Subject: Digest Footer
>>
>> _______________________________________________
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>>
>> ------------------------------
>>
>> End of Outages Digest, Vol 127, Issue 31
>> ****************************************
>>
>
>
> --
> *Aaron K. Henderson*
>
> Agri-Valley Communications, Inc.
> Network Technician
> *O:* (989) 453-4400 <9894534400>
> *C:* (989) 551-0060 <9895510060>
> *netadmin at avci.net <netadmin at avci.net> *
>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
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