[outages] Problem with credit card machine processing? "Datawire"

[Nick Peelman]

same here. several reports. they were told to inform their service provider (us) to clear dns caches.

-nick

—
Nick Peelman
Network Engineer | Enhanced Telecommunications Corp.
812-222-0169<tel:812-222-0169> | npeelman at etc1.net<mailto:npeelman at etc1.net> | www.etczone.com<http://www.etczone.com/>

Sent from my iPhone

On Jul 13, 2018, at 22:19, Luke Guillory via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:


We had a customer call saying they needed is to clear dns cache because they couldn’t process CCs.

One of my guys read about the large outage so when it came in we knew it wasn’t anything to do with us.

Sent from my iPhone

On Jul 13, 2018, at 9:04 PM, Jayson Baker via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:

Our folks have spent the better part of a day chasing an issue with a customer that had issues processing cards from their physical in-store terminal.  That turned into 2, 3, and a handful more.

We finally got info that all of these impacted terminals connect to a company "Datawire" who went down last night at 1800 and came back up at 0800 this morning (unknown TZ).  They continued to point to us as the issue until just a short while ago when some person at this Datawire admitted a large portion of the country may still be down.

Anyone else seeing anything like this?  Perhaps it could save you chasing your tail as well.

Perhaps better for a discussions-list conversation, but... seriously... a credit card processing firm that has an outage like this?  Hmm...


Jayson
Peak Internet



Luke Guillory
Vice President – Technology and Innovation


        <image92a120.JPG><http://www.rtconline.com>

Tel:    985.536.1212
Fax:    985.536.0300
Email:  lguillory at reservetele.com<mailto:lguillory at reservetele.com>
Web:    www.rtconline.com<http://www.rtconline.com>

        Reserve Telecommunications
100 RTC Dr
Reserve, LA 70084





Disclaimer:
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material which should not disseminate, distribute or be copied. Please notify Luke Guillory immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Luke Guillory therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.


_______________________________________________
Outages mailing list
Outages at outages.org<mailto:Outages at outages.org>
https://puck.nether.net/mailman/listinfo/outages

_______________________________________________
Outages mailing list
Outages at outages.org<mailto:Outages at outages.org>
https://puck.nether.net/mailman/listinfo/outages
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image92a120.JPG
Type: image/jpeg
Size: 23559 bytes
Desc: image92a120.JPG
URL: <https://puck.nether.net/pipermail/outages/attachments/20180714/0f558703/attachment.jpe>