[outages] Centurylink Fiber cut in Phoenix

Wed Jul 18 01:03:46 EDT 2018

ETA is 0600 GMT.

*** CASCADED EXTERNAL NOTES 18-Jul-2018 04:53:27 GMT From CASE: 14896924 - Event Field Operations report splicing in the South pit is progressing with 60 fibers completed. Splicing is anticipated to be complete in the South pit in 20 minutes. The North pit is bare testing fibers and are anticipating splicing to begin in approximately 20 minutes. Field technicians have been dispatched to various facilities to assist with equipment restoration if any problems occur. Systems should begin to restore as splicing in the North pit begins. The estimated restore time remains 06:00 GMT.

Thanks,
Bobin Joseph

From: Outages <outages-bounces at outages.org> On Behalf Of Nikolas Geyer via Outages
Sent: Tuesday, July 17, 2018 6:22 PM
To: Murali Medikonda <mmedikonda at bandwidth.com>
Cc: outages at outages.org
Subject: Re: [outages] Centurylink Fiber cut in Phoenix

Last two updates;

“The excavation crew continues working to expose the rest of the conduit.”

“Field Operations on site reports that 25 feet of conduit has been exposed and the damaged area has been located. 10 conduits have been determined to be destroyed. Crews on site continue excavating the area to completely uncover the damaged conduit; this process is expected to take 2 hours. After this process has been completed, the fiber will be brought to the surface so preparation efforts may begin for splicing.”
Sent from my iPhone

On Jul 17, 2018, at 9:10 PM, Murali Medikonda via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Curious if anyone has any further updates on this fiber-cut.. I appreciate it

On Tue, Jul 17, 2018 at 3:57 PM, Cory Sell via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Thanks, Joe. Below is the most recent update we received a bit ago:

*** CASCADED EXTERNAL NOTES 17-Jul-2018 19:50:18 GMT - Event

Field Operations have reported that the Construction team is en route to the site with backhoes and the shoring supplies. An ETA of 20:00 GMT has been provided. In addition, local utility providers are currently on site marking existing utility lines in the area to prevent impacts during the repairs. Once on site, the Construction team will commence with installing the necessary shoring around the damage site. It is estimated that the shoring activities will be completed at 23:00 GMT and excavation activities will commence at that time. The Transport NOC has reported that there are currently no reroute opportunities. The next update will be relayed once the shoring has been completed or additional information becomes available.

Regards,

Cory
On Tue, Jul 17, 2018, 1:39 PM Bobin Joseph via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
We have  P2P link between Dallas and San Diego that went down. It is also impacting our connectivity to Dallas over our other CL links.  Centurylink sent out this notification. Sending it out in case others are having similar issues.

07/17/2018 18:31:54 GMT -

*** CASCADED EXTERNAL NOTES 17-Jul-2018 18:30:14 GMT From CASE: 14896924 - Event Field Operations have identified a 96-count buried fiber cable that has been cut by boring activities occurring in the area. The cable is buried 14 feet deep and is within 25 feet of a railroad line. As such, the railroad line provider will not allow excavations activities to commence until all necessary shoring supplies are on site.  The supplies are being obtained at this time, however, the ETA to the site is not yet known.  Once the shoring is in place, the excavation team will begin digging a trench to access the damaged fiber and perform the repairs.  The trench will need to be approximately 50 feet in length and at least 15 feet deep to access the fiber and raise it for splicing repairs to commence.  The initial activities are expected to take approximately two hours. As such the next update will be relayed at 20:30 GMT or as additional information becomes available.  This issue has been escalated internally to the Executive level proactively.

07/17/2018 17:38:50 GMT -

*** CASCADED EXTERNAL NOTES 17-Jul-2018 17:36:55 GMT From CASE: 14896924 - Event

Field Operations and the OSPE team have arrived at the site and have identified a location where they believe a buried fiber cable has been damaged by construction activities occurring in the area. Additional assessments are ongoing at this time.  A fiber splicing repair team has been engaged to assist with the repairs once the damaged fiber has been identified, however the ETA to the site is not yet known

07/17/2018 16:42:52 GMT -

*** CASCADED EXTERNAL NOTES 17-Jul-2018 16:40:40 GMT From CASE: 14896924 - Event

Field Operations have performed light measurement readings from the CenturyLink Gateway in Phoenix and have identified the fault condition 28.43 miles from the site.  The Outside Plant Engineer (OSPE) has been engaged to assist with further isolation.

Thanks,
Bobin Joseph

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