[outages] Cogeco - Toronto outage?

[Laurent Dumont]

Some more flapping today, our ENNI port has also been going up and down.
Not much from Cogeco so far.

Anyone else?

On Wed, May 16, 2018 at 3:31 PM, Laurent Dumont <ldumont at fibrenoire.ca>
wrote:

> Looks like it was resolved around noon today EST for us.
>
> *Update 2:43 EDT Hrs - 16 MAY 2018*
> We have diagnosed a MAC address flooding issue which was affecting
> connectivity for a number of our clients. We have implemented a temporary
> control to resolve the impact.
> This temporary control was implemented just over an hour ago and since
> then we have not seen any reoccurrence of the issue and all ports remain
> enabled. We will continue to closely monitor the situation as we implement
> a permanent resolution to the issue.
>
>
> On Wed, May 16, 2018 at 12:54 PM, Nick Pron via Outages <
> outages at outages.org> wrote:
>
>> Might be an attack of some sort. We pressured our rep and he seemed to
>> point it at a security issue, but wasn’t able to give any more details.
>>
>>
>>
>> Their latest update seems to confirm it:
>>
>>
>>
>> Update 12:43 EDT Hrs - 16 MAY 2018
>>
>> The Cogeco Peer 1 Networking team and our equipment partner, Cisco, have
>> been enabling additional *security features* on the affected switch.  We
>> continue to monitor the success of that feature and will send an update
>> once we have more information available.
>>
>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org] * On Behalf Of *Mike
>> Dresser via Outages
>> *Sent:* Wednesday, May 16, 2018 12:39 PM
>> *To:* outages at outages.org List <outages at outages.org>
>>
>> *Subject:* Re: [outages] Cogeco - Toronto outage?
>>
>>
>>
>> Appears they're having some bigger issues, I couldn't reach
>> www.esasafe.com from a Cogeco business fiber line, but could from a
>> connection that is based off cogeco's cable network(start.ca).  MTR got
>> completely lost on the fiber link(stops two hops past
>> burl-ts1.cgocable.net, with heavy(8-10%) packet loss from that point
>> on), but made it to Rogers (the hoster of esasafe.com) from the home
>> connection just fine.
>>
>> Just retested after typing the above up and it appears to work again, so
>> they're having some issues.
>>
>>
>>
>> On Wed, May 16, 2018 at 9:20 AM, Nick Pron via Outages <
>> outages at outages.org> wrote:
>>
>> LAN type. That’s what it seems like.
>>
>>
>>
>> We did notice that a customer we have on ICA we can’t reach them as one
>> of the hops goes through Cogeco
>>
>>
>>
>> *From:* Paul Stewart [mailto:paul at paulstewart.org]
>> *Sent:* Wednesday, May 16, 2018 8:57 AM
>> *To:* Nick Pron <Nick.Pron at xbase.com>; outages at outages.org List <
>> outages at outages.org>
>> *Subject:* Re: [outages] Cogeco - Toronto outage?
>>
>>
>>
>> Is the NNI with them for LAN type services or is it TPIA?  We have both
>> and are not experiencing any issues so sounds like possibly the demarcation
>> switch you are connected to possibly ….
>>
>>
>>
>> Paul
>>
>>
>>
>> *From: *Outages <outages-bounces at outages.org> on behalf of Nick Pron via
>> Outages <outages at outages.org>
>> *Reply-To: *Nick Pron <Nick.Pron at xbase.com>
>> *Date: *Wednesday, May 16, 2018 at 8:54 AM
>> *To: *"outages at outages.org List" <outages at outages.org>
>> *Subject: *[outages] Cogeco - Toronto outage?
>>
>>
>>
>> Anyone have info about this? We’ve been having issues with our NNI since
>> Monday with our customers (down, packet loss, etc)
>>
>>
>>
>> Cogeco’s master tickets 718506 and 719701 claim they’ve swapped line
>> cards in a core switch, upgraded IOS and still working with Cisco.
>>
>> Our rep seems to hint at that there’s more at play here than the tickets
>> are saying..
>>
>>
>>
>> Last update from them was 7:35 AM EDT
>>
>> Unfortunately, we have seen further instability on the affected network
>> device and are continuing to work with our Cisco partner to isolate the
>> issue and implement a restoration plan.
>>
>> We are still unable to provide an estimated time to restore but we will
>> provide further updates as soon as more information becomes available.
>>
>> Once again we apologize for any disruption to your services that this may
>> be causing.
>>
>>
>>
>>
>>
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>
>
> --
> *Laurent Dumont*
> *Spécialiste réseau / Network specialist*
> *Fibrenoire* - www.fibrenoire.ca
> A: 550
> ​, avenue
> Beaumont,
> ​bureau
>  320,
> Montréal (Québec)
>  H3N 1V1
> T. 514 907-3002 x132
> C.438-825-4642
> ldumont at fibrenoire.ca <farchambault at fibrenoire.ca>
> Twitter: Twitter Fibrenoire <https://twitter.com/fibrenoire>
>
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-- 
*Laurent Dumont*
*Spécialiste réseau / Network specialist*
*Fibrenoire* - www.fibrenoire.ca
A: 550
​, avenue
Beaumont,
​bureau
 320,
Montréal (Québec)
 H3N 1V1
T. 514 907-3002 x132
C.438-825-4642
ldumont at fibrenoire.ca <farchambault at fibrenoire.ca>
Twitter: Twitter Fibrenoire <https://twitter.com/fibrenoire>

*--Note de confidentialité--*

*Ce message électronique et toutes pièces jointes contiennent des
informations privilégiées et confidentielles. Si vous n'êtes pas le
destinataire prévu, il est strictement interdit d'utiliser, de copier ou
divulguer les informations ainsi transmises; merci d'en aviser l'expéditeur
et de les supprimer de votre ordinateur.*

*--Confidentiality Note--*

*This email message and any attachments contain privileged and confidential
information. If you are not the intended recipient, your use, copying or
disclosure of this information is prohibited; please contact the sender and
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