[outages] CenturyLink Internet Outage in Iowa, possibly Nationally?

[Brian R]

Jeff,

Doesn't appear to be national now.  We had problems with our CLink MPLS across WA, OR, CA, TX, and WI yesterday.  It probably started (for us) around 1400-1430 UTC 08/22/19.  We noticed by 1800-1900 UTC yesterday the circuits we tested were working.  We didn't reactivate any of them fully until this morning because we had had no responses to our ticket.
Also yesterday on the outage map most major cities across the country were a lighter orange for CLink.  Today its primarily the Central US vertical line (OK, KS, NB, IO, IL, MN).
This only affected our MPLS circuits, no IP or voice services.  We also have not received any reason on our tickets.

Hope that helps.

Brian

________________________________
From: Outages <outages-bounces at outages.org> on behalf of Jeffrey Ollie via Outages <outages at outages.org>
Sent: Friday, August 23, 2019 8:56 AM
Cc: Outages at outages.org (outages at outages.org) <Outages at outages.org>
Subject: Re: [outages] CenturyLink Internet Outage in Iowa, possibly Nationally?

*** CASCADED EXTERNAL NOTES 23-Aug-2019 15:50:26 GMT From CASE: 16976512 - Event
The Transport NOC have dispatched Field Operations to two sites in Des Moines, IA and have taken light level readings indicating a suspected fiber issue is present.  Construction efforts in the area have been identified in the area, and Field Operations are dispatching to that area to further isolate the suspected damage.

On Fri, Aug 23, 2019 at 10:39 AM Jeffrey Ollie <jeff at ocjtech.us<mailto:jeff at ocjtech.us>> wrote:
I finally made it through the queue and was told that there's a possible fiber cut in the Altoona, Iowa area.

08/23/2019 15:30:46 GMT - The IP NOC is investigating an issue that is causing multiple routers to be isolated in Des Moines, IA that is impacting IP services.  Field Operations are on site and have advised that there is power to the site and no immediate issues observed with the equipment.  The Transport NOC is being engaged to investigate the transport portion of the network.

08/23/2019 15:18:36 GMT - On August 23, 2019 at 15:04 GMT, CenturyLink identified a service impact in Des Moines, IA. The NOC is engaged and investigating in order to isolate the cause. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting efforts and details may evolve as the discovery process evolves through to service resolution, ticket closure, or post incident review.

On Fri, Aug 23, 2019 at 10:31 AM Joelle Maslak <jmaslak at antelope.net<mailto:jmaslak at antelope.net>> wrote:
Not national.  3356 and 209 are up in Denver.

On Fri, Aug 23, 2019 at 9:27 AM Jeffrey Ollie via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Our CenturyLink services here in Iowa are down. Ethernet carriers are up, BGP sessions are up but we're not getting any BGP routes except 150 odd internal CenturyLink routes. Been waiting on hold with CL support for a while. Is anyone else seeing the same issue?

--
Jeff Ollie
The majestik møøse is one of the mäni interesting furry animals in Sweden.
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--
Jeff Ollie
The majestik møøse is one of the mäni interesting furry animals in Sweden.


--
Jeff Ollie
The majestik møøse is one of the mäni interesting furry animals in Sweden.
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