[outages] Comcast Issues Central & East

Victor Fajardo victor_fajardo at trimble.com
Wed Jul 31 13:33:28 EDT 2019


Comcast business circuit here in central NJ, no issues today.

On Wed, Jul 31, 2019 at 1:27 PM Joe Klein via Outages <outages at outages.org>
wrote:

> I know that Comcast's edge will block incoming traffic if a customer's
> 'modem' is offline.
>
> That was an interesting support call once. The line was up and we could
> hit some stuff (on-net) from the location but off-net was dead and all
> traceroutes to them from off-net died one-two hops after crossing into
> Comcast. Power cycling the modem re-registered it with whatever database
> their edge uses to and sorted everything.
>
>
>
> -----Original Message-----
> From: Outages <outages-bounces at outages.org> On Behalf Of Rusty Dekema via
> Outages
> Sent: Wednesday, July 31, 2019 12:01
> To: Jordan Morris <jmorris at crosswindvoip.com>
> Cc: outages at outages.org
> Subject: Re: [outages] Comcast Issues Central & East
>
> It is unclear to me whether this is related, but my Comcast "business"
> (DOCSIS) line in southeast Michigan went completely down around 10:43
> a.m., Eastern Daylight Time (UTC-4) this morning.
>
> Comcast's website said that this was a known outage and gave an estimated
> restoration time of approximately three hours.
>
> In reality, the service came back up around 10:55 a.m.
>
> During the outage, the route to my /28 seemed to have been withdrawn from
> Comcast's internal network; traceroutes toward it from the Chicago area
> died within Comcast's network in the Chicago area. I was not physically
> present at the premises, so I was unable to determine whether this was a
> local / layer 1 / physical plant problem, or part of a wider problem.
>
> -Rusty
>
>
> On Wed, Jul 31, 2019 at 10:12 AM Jordan Morris via Outages <
> outages at outages.org> wrote:
> >
> > Anyone else seeing issues with Comcast on the Central and East coast. We
> are seeing packet loss with on Comcast connections connecting to devices on
> the West coast. Getting lots of alerts for our monitoring on the West to
> Central but clean on our Central to Central monitoring.
> >
> >
> >
> >
> >
> >
> >
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