[outages] CANNOT COMMENT BEYOND THIS : Two separate fiber cuts on major routes in US for CTL

[Samuel Jackson]

This was the last note that came in

*** CASCADED EXTERNAL NOTES 22-Apr-2020 00:04:58 GMT From CASE: 18573666 -
Event
Event Conclusion Summary

Outage Start: April 21, 2020 at 13:55 GMT
Outage Stop: April 21, 2020 at 20:45 GMT

Root Cause: Multiple fiber cuts were impacting IP services in various
markets.

Fix Action: The cut fiber was repaired, thus restoring services.

This service impact has concluded. Due to the nature of this outage, it may
be necessary to reset your services locally at your equipment. If after
that action has been performed a service issue prevails, please contact the
CenturyLink Repair Center for troubleshooting assistance.

Customers with trouble tickets associated to this network event do not need
to open a separate Reason for Outage (RFO) ticket to request formal
documentation. Please allow 3-5 business days for post incident analysis to
conclude. Once final analysis has been completed, all customers associated
to this network event will receive a formal RFO document via email from the
CenturyLink RFO Team. Additionally, a satisfaction survey link may be
available. We strive to provide thorough communications containing the
available information during a service disruption. Please let us know if
the updates you received during this event were satisfactory.


Next update by: None Currently Planned

On Wed, Apr 22, 2020 at 9:07 AM Ryan Collins via Outages <
outages at outages.org> wrote:

> Anyone have any recent ticket notes on this incident?
>
> On Apr 21, 2020, at 3:34 PM, Phillip Alger via Outages <
> outages at outages.org> wrote:
>
> Heres the bad news now... Going to take awhile...
>
>
> *** CASCADED EXTERNAL NOTES 21-Apr-2020 18:58:04 GMT From CASE: 18573666 -
> Event IP NOC reports that at the first fiber cut location, the anticipated
> slack in the fiber span located in the secondary manhole for the south end
> of the span is unable to be used. As such, crews are making preparations to
> pull in approximately 3,000 feet of new fiber into a viable fiber duct.
> Preparations to the fiber span at the north end successfully remain ongoing
> at this time. Field Operations have provided a tentative estimated time to
> restore (ETTR) of 0200 GMT on April 22, 2020.
>
> At the secondary fiber cut location, to expedite service restoration fiber
> crews will be performing a single splice point and splicing a temporary
> hand hold into service. Splicing efforts are anticipated to commence at
> 19:30 GMT.
>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/outages/attachments/20200422/0c343f20/attachment.htm>