[outages] [After Action] ZOOM - Regarding August 24th Service Disruption

[Jay R. Ashworth]

Well, ok, more like an apology, but there's a teeny amount of detail 
in this Letter From The Boss:

----- Forwarded Message -----
> From: "Zoom Video Communications" <velchamy.sankarlingam at zoom.us>
> Sent: Monday, August 24, 2020 9:37:57 PM
> Subject: Regarding August 24th Service Disruption

> Dear Valued Zoom Customer,
> 
> As you may know, at 4:56 am PDT on August 24, Zoom experienced a partial
> disruption of our Meeting, Webinar, and website services. We largely restored
> service by 8:26 am PDT. We have determined that the cause of this service
> disruption was related to an application-level bug in our system, which
> resulted in a web login issue for customers.
> 
> We always take very seriously our responsibility to keep you connected, and we
> know that you are relying on us during this particularly challenging time. We
> deeply regret this incident and sincerely apologize. I’m personally
> disappointed that we have let you down and I am sorry for any inconvenience
> this may have caused.
> 
> I am proud of our dedicated team working to enable our customers’ work,
> schooling, and social lives during the global health crisis. We are intensely
> focused on scaling our collaboration and cloud technology to help Zoom reliably
> connect the world now and in the future. I'm here to get this right and will
> personally do my best to prevent disruptions like this from happening in the
> future. Zoom’s availability and reliability is a top priority and we appreciate
> all of your support.
> 
> Sincerely,
> Velchamy Sankarlingam
> President of Product and Engineering

I'm not sure how one is a President *of something*, but different strokes,
I guess.

Thanks to everyone for not swamping the list this morning.  :-)

Cheers,
-- jr '<admin/>' a
-- 
Jay R. Ashworth                  Baylink                       jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates       http://www.bcp38.info          2000 Land Rover DII
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