[outages] Vocus routing US Salesforce.com traffic through Australia?

Wed Sep 8 17:19:46 EDT 2021

Received latency complaints from one location in Nashville with Centurylink Internet. Traceroutes showed traffic routing through Australia. Looks like 1 of 8 Salesforce.com publicly resolved IP's is currently being routed through San Jose, California and then to Australia before coming back to US. We sent the info to Salesforce.com through a ticket but I'm doubtful of it making it to someone that can figure out what to do with the info.

Just curious if anyone has insight into what is going on. I am not familiar with Australia ISP's etc.

Public IP's I'm receiving

NSLOOKUP salesforce.com
Name:    salesforce.com
Addresses:  23.1.35.132
          23.1.99.130
          23.1.106.133
          104.109.10.129
          104.109.11.129
          184.25.179.132
          184.31.3.130
          184.31.10.133

Traceroutes from a couple of public hosts

Lumen Traceroute
NASHVILLE TN USA Traceroute results for: 23.1.35.132 (a23-1-35-132.deploy.static.akamaitechnologies.com)

Tracing route to 23.1.35.132 1 ae-2-3605.edge9.SanJose1.Level3.net (4.69.219.65) 61ms 70ms 60ms
2 0.0.0.0 (0.0.0.0) * * *
3 be100.bdr03.sjc01.ca.us.vocus.network (114.31.199.32) 205ms 205ms be203.cor01.syd11.nsw.vocus.network (114.31.199.40) 208ms
4 be101.bdr04.syd03.nsw.vocus.network (114.31.192.47) 208ms be202.cor02.syd04.nsw.vocus.network (114.31.199.42) 205ms 205ms
5 static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74) 210ms be100.bdr04.syd03.nsw.vocus.network (114.31.192.45) 205ms static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74) 223ms
6 a23-1-240-228.deploy.static.akamaitechnologies.com (23.1.240.228) 208ms static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74) 212ms 212ms
7 0.0.0.0 (0.0.0.0) * * a23-1-240-143.deploy.static.akamaitechnologies.com (23.1.240.143) 205ms
8 static-73.173.255.49.in-addr.VOCUS.net.au (49.255.173.73) 208ms 0.0.0.0 (0.0.0.0) * *
9 be114.cor02.syd04.nsw.vocus.network (114.31.192.44) 356ms 356ms static-73.173.255.49.in-addr.VOCUS.net.au (49.255.173.73) 205ms
10 be114.cor02.syd04.nsw.vocus.network (114.31.192.44) 356ms be202.bdr03.sjc01.ca.us.vocus.network (114.31.199.43) 359ms be114.cor02.syd04.nsw.vocus.network (114.31.192.44) 357ms
11 173.205.35.1 (173.205.35.1) 359ms 356ms be202.bdr03.sjc01.ca.us.vocus.network (114.31.199.43) 356ms
12 173.205.35.1 (173.205.35.1) 356ms ae18-3416.cr11-fra2.ip4.gtt.net (89.149.180.134) 356ms ae6.cr6-sjc1.ip4.gtt.net (89.149.180.78) 356ms
13 ae18-3416.cr11-fra2.ip4.gtt.net (89.149.180.134) 357ms 354ms ip4.gtt.net (98.124.180.42) 360ms
14 ae12.r02.sjc01.icn.netarch.akamai.com (23.207.232.40) 360ms ip4.gtt.net (98.124.180.42) 356ms 356ms
15 ae4.r02.ord01.icn.netarch.akamai.com (23.32.63.26) 405ms 425ms ae12.r02.sjc01.icn.netarch.akamai.com (23.207.232.40) 357ms
16 ae3.r01.lga01.icn.netarch.akamai.com (23.32.63.4) 425ms ae4.r02.ord01.icn.netarch.akamai.com (23.32.63.26) 405ms 400ms
17 ae1.r02.lga01.ien.netarch.akamai.com (23.203.156.37) 426ms 426ms ae3.r01.lga01.icn.netarch.akamai.com (23.32.63.4) 422ms
18 ae1.r02.lga01.ien.netarch.akamai.com (23.203.156.37) 423ms 0.0.0.0 (0.0.0.0) * ae1.r02.lga01.ien.netarch.akamai.com (23.203.156.37) 423ms
19 a23-1-35-132.deploy.static.akamaitechnologies.com (23.1.35.132) 226ms 228ms 0.0.0.0 (0.0.0.0) *

Hurricane Electric Traceroute
core2.bna1.he.net> traceroute 23.1.35.132 source 216.218.252.20
Target
23.1.35.132
Hop Start
1
Hop End
30

Hop
Packet 1
Packet 2
Packet 3
Hostname
1
5.469 ms
5.579 ms
5.586 ms
100ge6-2.core1.ind1.he.net (184.105.65.149)
2
11.324 ms
11.347 ms
11.391 ms
100ge0-33.core2.stl1.he.net (184.104.196.14)
3
16.556 ms
16.854 ms
16.982 ms
100ge0-68.core2.mci3.he.net (72.52.92.237)
4
16.800 ms
16.811 ms
16.930 ms
100ge4-1.core1.mci3.he.net (184.104.197.69)
5
27.761 ms
27.783 ms
27.788 ms
100ge7-2.core1.den1.he.net (184.104.195.213)
6
51.918 ms
50.625 ms
50.712 ms
100ge0-29.core2.sjc2.he.net (184.105.64.69)
7
50.842 ms
50.672 ms
50.647 ms
100ge16-1.core1.sjc2.he.net (184.104.192.213)
8
51.078 ms
80.874 ms
81.187 ms
100ge13-2.core1.sjc1.he.net (184.105.65.113)
9
52.429 ms
52.441 ms
52.506 ms
vocus.gigabitethernet2-13.core1.sjc1.he.net (64.71.184.46)
10
202.821 ms
202.354 ms
*
be202.cor02.syd04.nsw.vocus.network (114.31.199.42)
21
463.994 ms
463.937 ms
464.130 ms
100ge0-33.core2.nyc4.he.net (184.105.81.62)
22
420.303 ms
420.423 ms
420.768 ms
100ge3-2.core1.bos1.he.net (184.105.64.54)
23
224.026 ms
224.042 ms
224.045 ms
a23-1-35-132.deploy.static.akamaitechnologies.com (23.1.35.132)

Eric Lester | Vice President of Technology
Acadia Healthcare Company, Inc.
Email: eric.lester at acadiahealthcare.com<mailto:eric.lester at acadiahealthcare.com>
Address: 6100 Tower Circle - Suite 1000 - Franklin, TN 37067

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