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<p class=MsoNormal>I am looking through the emails from the outages list from today’s
Google incident and many of the posts have original time stamps. I received
my copies of mailing lists posts over an hour after they were sent. For
example, I posted a message today at 12:11PM EDT, and I received my copy from
the list at 1:20PM. We were well into our troubleshooting with Verizon
and Level 3 when I saw the first post on this list. Is there anything we
can do to speed the delivery of the emails from this list? We have
had a better incident response had we known sooner that this was a global
issue. And I was still receiving hour old trouble reports long after the problem
was resolved.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I also called two out of three of our upstream providers
(Level 3 and Verizon) Neither had status messages on their web sites, nor
for their dispatch folks. We had all of the relevant information (account
#, Circuit ID etc) but they insisted on going through a long ticket process
(Have you verified power, what are your IPS, what IPs are you trying to reach,
what are your contact hours, what type of equipment do you have etc) instead of
just taking the call. At Verizon, (50 Mbit circuit) I was on hold for
about 15 minutes before I was even able to place a trouble ticket.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I also saw speculation on the list that it was a Level 3
problem, and in fact we could not reach Google with any reliability on our DS3
with Level3 (On level3 IP Space) But our Comcast line uses Level 3 for
transport and we had no issues reaching Google services from Comcast.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Bob Roswell<o:p></o:p></p>
<p class=MsoNormal>System Source<o:p></o:p></p>
<p class=MsoNormal>broswell@syssrc.com<o:p></o:p></p>
<p class=MsoNormal>(410) 771-5544 ext 4336<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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