It was my impression that HE.net didn't even offer SLAs, not that any small credit would equate to the tarnished customer perception caused by yet another outage.<br><br><div class="gmail_quote">On Tue, Nov 3, 2009 at 9:07 PM, Brandon Galbraith <span dir="ltr"><<a href="mailto:brandon.galbraith@gmail.com">brandon.galbraith@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Eggs, one basket, and so forth....<br><br>-brandon<br><br><div class="gmail_quote"><div class="im">
On Tue, Nov 3, 2009 at 2:05 PM, Mike Hoffman (CT) <span dir="ltr"><<a href="mailto:mikehoffman@odysseylogistics.com" target="_blank">mikehoffman@odysseylogistics.com</a>></span> wrote:<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="im">Yeah, I'm sure that $40 credit Hurricane will drop in your lap will more than make up for the thousands of dollars in lost business. SLAs are useless.<br>
<br></div>
Thank you,<br>
Mike Hoffman<br>
IT Help Desk Analyst<br>
Odyssey Logistics & Technology Corporation<br>
39 Old Ridgebury Rd<br>
A-4<br>
Danbury, CT 06810<br>
Phone: (203) 448-3872<br>
Fax: (203) 448-3901<br>
<br>
<br>
Odyssey Overland LLC<br>
1500 Rt 517<br>
Hackettstown, NJ 07840<br>
Phone: (908) 850-4490 x207<br>
Fax: (908) 850-3852<br>
<br>
CONFIDENTIALITY NOTICE:<br>
This e-mail, including any attached files, may contain confidential and privileged information for the sole use of the intended recipient. Any review, use, distribution, or disclosure by or to others is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message.<br>
<div><div></div><div><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a> [mailto:<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>] On Behalf Of Jeremy Chadwick<br>
Sent: Tuesday, November 03, 2009 2:07 PM<br>
To: <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
Subject: Re: [outages] Another power outage today at Hurricane?<br>
<br>
A peer of mine says that some equipment of theirs at Fremont 2 lost<br>
power as well, so you're not alone. Time to re-read your SLA. :-)<br>
<br>
--<br>
| Jeremy Chadwick <a href="mailto:jdc@parodius.com" target="_blank">jdc@parodius.com</a> |<br>
| Parodius Networking <a href="http://www.parodius.com/" target="_blank">http://www.parodius.com/</a> |<br>
| UNIX Systems Administrator Mountain View, CA, USA |<br>
| Making life hard for others since 1977. PGP: 4BD6C0CB |<div class="im"><br>
<br>
On Tue, Nov 03, 2009 at 12:05:05PM -0600, Stef Walter wrote:<br>
> Anyone know if there was yet another power outage today at Hurricane<br>
> Electric Fremont 2? Every piece of equipment I have there was without<br>
> power for about 3 or 4 minutes.<br>
><br></div>
> Cheers,<br>
><br>
> Stef<div class="im"><br>
> _______________________________________________<br>
> outages mailing list<br>
> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
_______________________________________________<br>
outages mailing list<br>
<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
_______________________________________________<br>
outages mailing list<br>
<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
</div></div></div></blockquote></div><font color="#888888"><br><br clear="all"><br>-- <br>Brandon Galbraith<br>Mobile: 630.400.6992<br>FNAL: 630.840.2141<br>
</font><br>_______________________________________________<br>
outages mailing list<br>
<a href="mailto:outages@outages.org">outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
<br></blockquote></div><br>