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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Currently impacting all of our AT&T tele-conferencing services. Ticket follows... <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" style='width:100.0%;padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='margin-bottom:12.0pt;text-align:center'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>All Times are Network Time (GMT-6)</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>Current Network Time: 9:38 AM 03/12/2010<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:6.0pt;font-family:"Arial","sans-serif";display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=1 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="30%" nowrap valign=top style='width:30.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Event Managed by:<o:p></o:p></span></b></p></td><td nowrap colspan=2 style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>CNOC<o:p></o:p></span></p></td></tr><tr><td width="15%" nowrap valign=top style='width:15.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>AT&T Network/Region:<o:p></o:p></span></b></p></td><td colspan=2 style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>U.S. Network<o:p></o:p></span></p></td></tr><tr><td nowrap style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Event:<o:p></o:p></span></b></p></td><td nowrap style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td nowrap style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>System<o:p></o:p></span></p></td><td width="100%" style='width:100.0%;padding:.75pt .75pt .75pt .75pt'></td></tr></table></td><td nowrap style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr><tr><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Location:<o:p></o:p></span></b></p></td><td colspan=2 style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>NSDNET/RUBY Automation/BVOIP<o:p></o:p></span></p></td></tr><tr><td width="30%" nowrap valign=top style='width:30.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Event Description:<o:p></o:p></span></b></p></td><td colspan=2 valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>NSDNET is experiencing an outage impacting all RUBY Automation as well as BVOIP customers.<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Customer Impact: <o:p></o:p></span></b></p></td><td colspan=3 valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Trouble Reports:0<o:p></o:p></span></p></td></tr><tr><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Tracking Ticket: <o:p></o:p></span></b></p></td><td width="15%" nowrap valign=top style='width:15.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Tool: AOTS<o:p></o:p></span></p></td><td width="70%" nowrap valign=top style='width:70.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Ticket: 121572568<o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr><tr><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Event Start:<o:p></o:p></span></b></p></td><td width="15%" nowrap valign=top style='width:15.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>At: 8:00 AM<o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>On: 03/12/2010<o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr><tr><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Duration:<o:p></o:p></span></b></p></td><td nowrap colspan=2 valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>1 Hours 38 Minutes<o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr><tr><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Estimated Time to Repair:<o:p></o:p></span></b></p></td><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Unknown<o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr><tr><td nowrap style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>CNOC Study Code:<o:p></o:p></span></b></p></td><td nowrap style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:6.0pt;font-family:"Times New Roman","serif"'>3A12US1 <b><span style='color:black'>FX:</span></b> FX1 <b><span style='color:black'>TCB/MCB:</span></b><o:p></o:p></span></p></td><td nowrap style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:6.0pt;font-family:"Times New Roman","serif"'>Sensitive<o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr><tr><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=right style='text-align:right'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>AOTS Ticket:<o:p></o:p></span></b></p></td><td colspan=2 style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>121575115 <o:p></o:p></span></p></td><td style='padding:1.5pt 1.5pt 1.5pt 1.5pt'></td></tr></table><p class=MsoNormal><span style='font-size:6.0pt;font-family:"Arial","sans-serif";display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=1 cellpadding=0 width=673 style='width:504.75pt'><tr style='height:16.5pt'><td width=40 style='width:30.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:16.5pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Alert#<o:p></o:p></span></b></p></td><td width=110 style='width:82.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:16.5pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Date/Time<o:p></o:p></span></b></p></td><td width="100%" style='width:100.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:16.5pt'><p class=MsoNormal><b><span style='font-size:6.0pt;font-family:"Times New Roman","serif";color:black'>Status<o:p></o:p></span></b></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>3<o:p></o:p></span></p></td><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>03/12/2010 9:12 A<o:p></o:p></span></p></td><td width="100%" valign=top style='width:100.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Technicians continue to investigate the suspected router issue in Denver, CO located in the NSDNET network area. There is also BVOIP customer impact due to this outage. There is no ETTR available at this time.<br> <o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>2<o:p></o:p></span></p></td><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>03/12/2010 9:02 A<o:p></o:p></span></p></td><td width="100%" valign=top style='width:100.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>The trouble is suspected to be due to a router issue in Denver, CO located in the NSDNET network area. Teams continue to investigate the trouble. There is no ETTR available at this time.<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>1<o:p></o:p></span></p></td><td nowrap valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>03/12/2010 8:48 A<o:p></o:p></span></p></td><td width="100%" valign=top style='width:100.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>NSDNET is experiencing an outage impacting all RUBY Automation. Support teams are currently investigating the trouble. There is no ETTR available at this time.<o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>