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<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>We
are not aware of any issues that could have lead to the packet loss. We are now
working directly with Mrs. Nelson to help her resolve any issues she is experiencing.
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Thank
you,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Rackspace
NOC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
outages-bounces@outages.org [mailto:outages-bounces@outages.org] <b>On Behalf
Of </b>Deborah Nelson<br>
<b>Sent:</b> Tuesday, July 27, 2010 12:38 PM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> [outages] Rackspace DFW1 packetloss<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'>Greetings
from the Pacific Northwest<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'>I
have no idea what I’m doing but Comcast tells me that they are incapable of
helping me solve all the internet connectivity issues I’ve been suffering over
the last month. They recommend that I contact the companies that own the
offending servers in order to ask for help. This is a very big for
someone like me; having virtually no technical skills or a vocabulary for
dealing with “issues” involving the internet. Still, I need to work and simply
cannot until the matter is resolve. Hence this email to You, whoever you are </span><span
style='font-size:12.0pt;font-family:Wingdings'>J</span><span style='font-size:
12.0pt;font-family:"Gill Sans MT","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'>I
have left a voicemail with the gentleman below because his name is associated
with one of the servers that has been plaguing my connections;
75.149.230.242. I do not know if You are affiliated with Mr. Howland or
not. (shrug)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<pre>Tim Howland<o:p></o:p></pre><pre><a href="http://wdogsystems.com/">http://wdogsystems.com/</a><o:p></o:p></pre><pre>978-225-8494<o:p></o:p></pre>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'>I
am hoping you have the patience and willingness to help me navigate options so
that I can work with uninterrupted connections to my various clients’ servers.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'>Please
and thank you.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Gill Sans MT","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><strong><span style='font-family:"Arial","sans-serif";
color:#333300'>___________________________<o:p></o:p></span></strong></p>
<p class=MsoNormal><strong><span style='font-family:"Arial","sans-serif";
color:#333300'>DLN Consulting Group Inc.</span></strong><span style='font-family:
"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Lucida Calligraphy"'>Deborah
Nelson</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Gill Sans MT","sans-serif";
color:#333300'>T: 619.920.6074</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Gill Sans MT","sans-serif";
color:#333300'>E: </span><span style='color:#333300'><a
href="mailto:dlnconsulting@comcast.net"><span style='font-family:"Gill Sans MT","sans-serif"'>dlnconsulting@comcast.net</span></a></span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<PRE>
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