<html><body bgcolor="#FFFFFF"><div>We are trying to determine a pattern... through the tickets that were called in.<br><br><div>Ujjval Karihaloo</div><div><br></div></div><div><br>On Dec 28, 2010, at 1:31 PM, "Frank Bulk - <a href="http://iName.com">iName.com</a>" <<a href="mailto:frnkblk@iname.com">frnkblk@iname.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Thanks. According to the spec sheet, AT&T, Level3, SAVVIS, Verizon, Qwest, and X/O are there. Through which provider were your customers experiencing latency?<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Frank<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ujjval Karihaloo [mailto:ujjval@simplesignal.com] <br><b>Sent:</b> Tuesday, December 28, 2010 2:27 PM<br><b>To:</b> <a href="mailto:frnkblk@iname.com"><a href="mailto:frnkblk@iname.com">frnkblk@iname.com</a></a><br><b>Subject:</b> RE: Internet blip at 530 pm MST on 12/27/2010<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="color:#1F497D">Latisys data center in Englewood Colorado.<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Frank Bulk - <a href="http://iName.com">iName.com</a> [mailto:frnkblk@iname.com] <br><b>Sent:</b> Tuesday, December 28, 2010 1:09 PM<br><b>To:</b> Ujjval Karihaloo; <a href="mailto:outages@outages.org"><a href="mailto:outages@outages.org">outages@outages.org</a></a><br><b>Subject:</b> RE: Internet blip at 530 pm MST on 12/27/2010<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Ujjval:<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Could you provide the location of the data center and who your ISP or what IP address space your servers are on?<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Frank<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a> [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>Ujjval Karihaloo<br><b>Sent:</b> Tuesday, December 28, 2010 11:44 AM<br><b>To:</b> <a href="mailto:outages@outages.org"><a href="mailto:outages@outages.org">outages@outages.org</a></a><br><b>Subject:</b> [outages] Internet blip at 530 pm MST on 12/27/2010<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Anyone notice issues for 5-10 mins around 530 pm yesterday. We received a few calls about high latency to our servers. Internal verification found nothing on our Servers and our data center provider/ISP is claiming no issues on their equipment either, so wanted to check if anyone else had similar experience around that time.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Holidays have been full of IP issues….<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="color:#1F497D">Ujjval Karihaloo<o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">= <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">= <o:p></o:p></span></p></div></div></blockquote></body></html>