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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Cleared up now, and Charter stating that they fixed the issue. Total time of about 2 hours. I’ll follow up if <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>a) I get any further information and <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>b) anyone is interested.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Kirk Coviello | VP, Support Services<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>+1.805.781.9378 | +1.888.781.WEST<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.digitalwest.net/"><span style='text-decoration:none'><img border=0 width=175 height=26 id="_x0000_i1027" src="cid:image001.jpg@01CD1281.C28A0A00" alt="Description: Description: Description: Description: Description: DWLogo"></span></a><span style='color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> outages-bounces@outages.org [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>Kirk Coviello<br><b>Sent:</b> Wednesday, April 04, 2012 3:53 PM<br><b>To:</b> outages@outages.org<br><b>Subject:</b> Re: [outages] West Coast USA Charter Issues?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>And even more bizarre, traceroute to 24.205.254.116 succeeds from my desktop, but not my linux box:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Public source IP for my desktop is 72.29.166.5, public IP for the linux box (see traces in first email) is 72.29.165.196.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>H:\>tracert 24.205.254.116<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tracing route to 24-205-254-116.dhcp.mrba.ca.charter.com [24.205.254.116]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>over a maximum of 30 hops:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 1 <1 ms <1 ms <1 ms <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 2 2 ms 1 ms 2 ms vlanxxx.aggr1.dwni.net [72.29.166.1]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 3 15 ms 1 ms <1 ms gae-2-2.core01.dwni.pin.sbp1.digitalwest.net [72<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>.29.160.229]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 4 1 ms 1 ms 1 ms ge-1-2-0-10.core04.dwni.pin.sbp1.digitalwest.net<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>[72.29.160.193]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 5 4 ms 4 ms 4 ms gae-0-8.core02.dwni.pin.sjc1.digitalwest.net [72<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>.29.160.186]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 6 4 ms 4 ms 4 ms gi3-9.mag01.sjc03.atlas.cogentco.com [38.104.138<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>.29]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 7 4 ms 4 ms 4 ms te7-4.mpd01.sjc03.atlas.cogentco.com [154.54.82.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>89]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 8 6 ms 6 ms 7 ms 38.104.138.158<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> 9 9 ms 6 ms 7 ms bbr01snjsca-tge-0-2-0-2.snjs.ca.charter.com [96.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>34.0.200]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>10 10 ms 11 ms 11 ms bbr02snloca-tge-0-2-0-4.snlo.ca.charter.com [96.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>34.0.172]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>11 8 ms 8 ms 8 ms dtr04snloca-tge-0-1-0-4.snlo.ca.charter.com [96.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>34.2.3]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>12 8 ms 8 ms 8 ms cts01snloca-tge-1-0-0.snlo.ca.charter.com [96.34<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>.120.75]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>13 15 ms 19 ms 17 ms 24-205-254-116.dhcp.mrba.ca.charter.com [24.205.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>254.116]<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Trace complete.<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Kirk Coviello | VP, Support Services<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>+1.805.781.9378 | +1.888.781.WEST<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.digitalwest.net/"><span style='text-decoration:none'><img border=0 width=175 height=26 id="_x0000_i1025" src="cid:image001.jpg@01CD1281.C28A0A00" alt="Description: Description: Description: Description: Description: DWLogo"></span></a><span style='color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a> <a href="mailto:[mailto:outages-bounces@outages.org]">[mailto:outages-bounces@outages.org]</a> <b>On Behalf Of </b>Kirk Coviello<br><b>Sent:</b> Wednesday, April 04, 2012 3:47 PM<br><b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br><b>Subject:</b> [outages] West Coast USA Charter Issues?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Seeing weird issues as we did 2 weeks ago…anyone else? This time, it appears to make it through Cogent’s network but dies in Charters (unlike 2 weeks ago when traceroutes died in Cogent’s network).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>$ traceroute 24.205.254.116<o:p></o:p></p><p class=MsoNormal>traceroute to 24.205.254.116 (24.205.254.116), 30 hops max, 60 byte packets<o:p></o:p></p><p class=MsoNormal>1 72.29.165.193 (72.29.165.193) 3.071 ms 3.113 ms 3.119 ms<o:p></o:p></p><p class=MsoNormal>2 gae-2-2.core01.dwni.pin.sbp1.digitalwest.net (72.29.160.229) 29.396 ms 29.396 ms 29.388 ms<o:p></o:p></p><p class=MsoNormal>3 ge-1-2-0-10.core04.dwni.pin.sbp1.digitalwest.net (72.29.160.193) 0.880 ms 0.929 ms 0.978 ms<o:p></o:p></p><p class=MsoNormal>4 gae-0-8.core02.dwni.pin.sjc1.digitalwest.net (72.29.160.186) 3.904 ms 3.947 ms 3.937 ms<o:p></o:p></p><p class=MsoNormal>5 gi3-9.mag01.sjc03.atlas.cogentco.com (38.104.138.29) 194.431 ms 194.477 ms 194.500 ms<o:p></o:p></p><p class=MsoNormal>6 te7-4.mpd01.sjc03.atlas.cogentco.com (154.54.82.89) 14.665 ms 13.881 ms 13.905 ms<o:p></o:p></p><p class=MsoNormal>7 customer-154-138.demarc.cogentco.com (38.104.138.154) 7.968 ms * *<o:p></o:p></p><p class=MsoNormal>8 bbr01snjsca-tge-0-0-0-2.snjs.ca.charter.com (96.34.0.2) 4.768 ms * *<o:p></o:p></p><p class=MsoNormal>9 bbr02snloca-tge-0-1-0-2.snlo.ca.charter.com (96.34.0.77) 11.857 ms 11.905 ms *<o:p></o:p></p><p class=MsoNormal>10 dtr04snloca-tge-0-1-0-4.snlo.ca.charter.com (96.34.2.3) 7.991 ms 8.039 ms 8.128 ms<o:p></o:p></p><p class=MsoNormal>11 cts01snloca-tge-1-0-0.snlo.ca.charter.com (96.34.120.75) 7.884 ms 7.862 ms *<o:p></o:p></p><p class=MsoNormal>12 * * *<o:p></o:p></p><p class=MsoNormal>13 * * *<o:p></o:p></p><p class=MsoNormal>14 * * *<o:p></o:p></p><p class=MsoNormal>15 * * *<o:p></o:p></p><p class=MsoNormal>16 * * *<o:p></o:p></p><p class=MsoNormal>17 * * *<o:p></o:p></p><p class=MsoNormal>18 * * *<o:p></o:p></p><p class=MsoNormal>19 * * *<o:p></o:p></p><p class=MsoNormal>20 * * *<o:p></o:p></p><p class=MsoNormal>21 * * *<o:p></o:p></p><p class=MsoNormal>22 * * *<o:p></o:p></p><p class=MsoNormal>23 * * *<o:p></o:p></p><p class=MsoNormal>24 * * *<o:p></o:p></p><p class=MsoNormal>25 * * *<o:p></o:p></p><p class=MsoNormal>26 * * *<o:p></o:p></p><p class=MsoNormal>27 * * *<o:p></o:p></p><p class=MsoNormal>28 * * *<o:p></o:p></p><p class=MsoNormal>29 * * *<o:p></o:p></p><p class=MsoNormal>30 * * *<o:p></o:p></p><p class=MsoNormal>$<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>$ traceroute 68.189.122.61<o:p></o:p></p><p class=MsoNormal>traceroute to 68.189.122.61 (68.189.122.61), 30 hops max, 60 byte packets<o:p></o:p></p><p class=MsoNormal>1 72.29.165.193 (72.29.165.193) 3.906 ms 3.884 ms 3.867 ms<o:p></o:p></p><p class=MsoNormal>2 gae-2-2.core01.dwni.pin.sbp1.digitalwest.net (72.29.160.229) 0.314 ms 0.329 ms 0.319 ms<o:p></o:p></p><p class=MsoNormal>3 ge-0-0-0-12.core04.dwni.pin.sbp1.digitalwest.net (72.29.160.197) 0.863 ms 0.893 ms 0.941 ms<o:p></o:p></p><p class=MsoNormal>4 gae-0-8.core02.dwni.pin.sjc1.digitalwest.net (72.29.160.186) 3.917 ms 3.917 ms 3.910 ms<o:p></o:p></p><p class=MsoNormal>5 gi3-9.mag01.sjc03.atlas.cogentco.com (38.104.138.29) 4.025 ms 4.092 ms 4.109 ms<o:p></o:p></p><p class=MsoNormal>6 te7-4.mpd01.sjc03.atlas.cogentco.com (154.54.82.89) 117.823 ms 117.682 ms 117.692 ms<o:p></o:p></p><p class=MsoNormal>7 * customer-154-138.demarc.cogentco.com (38.104.138.154) 5.132 ms *<o:p></o:p></p><p class=MsoNormal>8 bbr01snjsca-tge-0-0-0-2.snjs.ca.charter.com (96.34.0.2) 7.387 ms 5.197 ms 5.190 ms<o:p></o:p></p><p class=MsoNormal>9 bbr02snloca-tge-0-1-0-6.snlo.ca.charter.com (96.34.0.128) 11.625 ms 9.941 ms *<o:p></o:p></p><p class=MsoNormal>10 * * dtr04snloca-tge-0-1-0-5.snlo.ca.charter.com (96.34.2.81) 7.877 ms<o:p></o:p></p><p class=MsoNormal>11 * * dtr03snloca-tge-0-2-0-1.snlo.ca.charter.com (96.34.120.179) 8.156 ms<o:p></o:p></p><p class=MsoNormal>12 dtr01snloca-vln-99.snlo.ca.charter.com (96.34.120.20) 8.224 ms * dtr01snloca-tge-4-3.snlo.ca.charter.com (96.34.120.111) 7.967 ms<o:p></o:p></p><p class=MsoNormal>13 acr01atscca-tge-4-1.atsc.ca.charter.com (96.34.120.151) 8.422 ms 8.348 ms 8.452 ms<o:p></o:p></p><p class=MsoNormal>14 cts02atscca-gbe-1-0-1.atsc.ca.charter.com (96.34.120.11) 8.269 ms * *<o:p></o:p></p><p class=MsoNormal>15 * * *<o:p></o:p></p><p class=MsoNormal>16 * * *<o:p></o:p></p><p class=MsoNormal>17 * * *<o:p></o:p></p><p class=MsoNormal>18 * * *<o:p></o:p></p><p class=MsoNormal>19 * * *<o:p></o:p></p><p class=MsoNormal>20 * * *<o:p></o:p></p><p class=MsoNormal>21 * * *<o:p></o:p></p><p class=MsoNormal>22 * * *<o:p></o:p></p><p class=MsoNormal>23 * * *<o:p></o:p></p><p class=MsoNormal>24 * * *<o:p></o:p></p><p class=MsoNormal>25 * * *<o:p></o:p></p><p class=MsoNormal>26 * * *<o:p></o:p></p><p class=MsoNormal>27 * * *<o:p></o:p></p><p class=MsoNormal>28 * * *<o:p></o:p></p><p class=MsoNormal>29 * * *<o:p></o:p></p><p class=MsoNormal>30 * * *<o:p></o:p></p><p class=MsoNormal>$<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Kirk Coviello | VP, Support Services<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>+1.805.781.9378 | +1.888.781.WEST<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.digitalwest.net/"><span style='text-decoration:none'><img border=0 width=175 height=26 id="Picture_x0020_1" src="cid:image001.jpg@01CD1281.C28A0A00" alt="Description: Description: Description: Description: Description: DWLogo"></span></a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>