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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Sorry about my lack of information. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Here is a tracert<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>C: >tracert <a href="http://www.microsoft.com">www.microsoft.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>Tracing route to lb1.www.ms.akadns.net [64.4.11.42]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>over a maximum of 30 hops:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 1 <1 ms <1 ms <1 ms gateway-building-1.company.com [10.0.0.254]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 2 1 ms 6 ms 6 ms 209-177-51-217.mcleodusa.net [209.177.51.217]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 3 * * 49 ms 209-177-51-217.mcleodusa.net [209.177.51.217]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 4 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 5 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 6 25 ms 52 ms 51 ms 209-254-120-76.ip.mcleodusa.net [209.254.120.76]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 7 64 ms 50 ms 51 ms 209-254-120-76.ip.mcleodusa.net [209.254.120.76]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 8 36 ms 25 ms 66 ms 207.10.207.28<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'> 9 29 ms 32 ms 27 ms ge-3-1-1.chcgilcph0vcr01.paetec.net [66.155.191.129]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>10 33 ms 27 ms 27 ms ge-2-0-0.chcgilcph0vig01.paetec.net [66.155.191.105]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>11 135 ms 220 ms 210 ms 4.71.250.33<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>12 26 ms 31 ms 35 ms ae-2-52.edge4.chicago3.level3.net [4.69.138.166]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>13 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>14 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>15 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>16 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>17 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>18 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>19 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>20 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>21 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>22 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>23 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>24 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>25 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>26 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>27 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>28 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>29 * * * Request timed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Lucida Console"'>30 * * * Request timed out.</span><span style='font-family:"Lucida Console";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Michael Conway <br><b>Sent:</b> Monday, November 05, 2012 1:49 PM<br><b>To:</b> 'outages@outages.org'<br><b>Subject:</b> <o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi,<o:p></o:p></p><p class=MsoNormal><br>I am new to this list. Currently having latency issues with our internet connection.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are a Windstream customer in Northeastern Ohio. I am unable to get through to Windstream’s support.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone hear of any issues that might be causing this?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>