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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We have a customer in Toledo, Oh that is experiencing the same issue going to 75.137.33.22<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">Tracing route to 75-137-33-22.static.jcsn.tn.charter.com [75.137.33.22]<o:p></o:p></p>
<p class="MsoNormal">over a maximum of 30 hops:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> 1 3 ms 1 ms <1 ms 172.23.0.1<o:p></o:p></p>
<p class="MsoNormal"> 2 1 ms 1 ms 1 ms velocity.org [67.211.164.2]<o:p></o:p></p>
<p class="MsoNormal"> 3 2 ms 2 ms 2 ms 68.70.176.49<o:p></o:p></p>
<p class="MsoNormal"> 4 4 ms 4 ms 4 ms vlan213.car1.detroit1.level3.net [4.53.76.5]<o:p></o:p></p>
<p class="MsoNormal"> 5 10 ms 10 ms 11 ms ae-8-8.ebr2.chicago1.level3.net [4.69.133.242<o:p></o:p></p>
<p class="MsoNormal"> 6 124 ms 26 ms 10 ms ae-23-52.car3.chicago1.level3.net [4.69.138.3<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> 7 10 ms 10 ms 10 ms telia-level3-10.chicago1.level3.net [4.68.63.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> 8 94 ms 114 ms 27 ms nyk-bb2-link.telia.net [80.91.249.111]<o:p></o:p></p>
<p class="MsoNormal"> 9 34 ms 34 ms 33 ms ash-bb4-link.telia.net [80.91.245.98]<o:p></o:p></p>
<p class="MsoNormal">10 33 ms 33 ms 73 ms ash-bb3-link.telia.net [213.155.135.204]<o:p></o:p></p>
<p class="MsoNormal">11 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">12 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">13 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">14 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">15 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">16 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">17 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">18 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">19 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">20 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">21 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">22 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">23 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">24 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">25 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">26 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">27 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">28 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">29 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">30 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We contacted our next hop provider and they said that it was an issue with Telia and that they could not open a ticket with them. I went onto a Telia looking
glass server in Charlotte, NC and conducted this trace:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">traceroute to 75.137.33.22 (75.137.33.22), 30 hops max, 40 byte packets<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">1 cco-ic-151314-cha-b1.c.telia.net (213.248.84.146) 6.998 ms cco-ic-150436-cha-b1.c.telia.net (80.239.167.210) 7.154 ms cco-ic-151314-cha-b1.c.telia.net (213.248.84.146) 8.809
ms<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">2 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">3 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">4 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">5 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">6 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">7 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">8 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">9 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">10 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">11 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">12 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">13 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">14 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">15 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">16 * * *<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We are going to get with the customer to see if he can get us some trace routes coming from Charter to see what that looks like.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I will keep you posted.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Tim Van Voorhis | Senior Network Engineer | CCNP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><img width="225" height="55" id="Picture_x0020_1" src="cid:image001.jpg@01CDF54E.EC2E6490" alt="cid:image003.jpg@01CB2757.45B66350"></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:black">419.724.5354 office<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:black">419.304.0306 cell<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:black">419.724.3547 24x7 support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:black"><a href="mailto:support@cisp.com"><span style="color:black">support@cisp.com</span></a> |
<a href="http://www.cisp.com/"><span style="color:black">www.cisp.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Don’t wait for a disaster to happen to try and recover from it, contact us today -
<a href="http://www.cisp.com">http://www.cisp.com</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> outages-bounces@outages.org [mailto:outages-bounces@outages.org]
<b>On Behalf Of </b>Mitch<br>
<b>Sent:</b> Friday, January 18, 2013 12:21 AM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> [outages] Charter Peering issues??(At least ICMP)<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Anyone else having any issues reaching IP's on Charter communications? We have 3 sites down from our monitoring tool(peered via Level 3) and trace routes from level3's looking glass fail. Their looking glass
also shows no routers to the /4 that our IP is part of. I've noticed issues from Centurylink's Looking glass as well on certain POP's and from Cogent as well.
<br>
<br>
Traceroutes: I had to remove our office IP's for privacy but I think it gets the point across that we can't reach both ways. Oddly enough SSH seems to work sometimes so I wonder if its mostly an ICMP issue with occasional drops of other traffic.
<br>
<br>
Office is in Ohio, IP/other route is in Tennessee but we also have it down in South and North Carolina.
<br>
<br>
>From our office to the IP in question:<br>
<br>
<br>
Tracing route to <a href="http://75-137-33-21.static.jcsn.tn.charter.com">75-137-33-21.static.jcsn.tn.charter.com</a> [75.137.33.21]<br>
over a maximum of 30 hops:<br>
<br>
1 1 ms 1 ms 1 ms 172.23.0.1<br>
2 34 ms 35 ms 35 ms <Scrubbed><br>
3 176 ms 203 ms 203 ms <Scrubbed><br>
4 22 ms 22 ms * <a href="http://vlan213.car1.Detroit1.Level3.net">
vlan213.car1.Detroit1.Level3.net</a> [4.53.76.5]<br>
5 35 ms 35 ms 34 ms <a href="http://ae-8-8.ebr2.Chicago1.Level3.net">
ae-8-8.ebr2.Chicago1.Level3.net</a> [4.69.133.242]<br>
6 37 ms 37 ms 37 ms <a href="http://ae-23-52.car3.chicago1.level3.net">
ae-23-52.car3.chicago1.level3.net</a> [4.69.138.37]<br>
<br>
7 79 ms 44 ms 41 ms 4.68.127.138<br>
8 84 ms 71 ms 71 ms <a href="http://nyk-bb1-link.telia.net">nyk-bb1-link.telia.net</a> [213.155.131.240]<br>
9 94 ms 58 ms 58 ms <a href="http://ash-bb3-link.telia.net">ash-bb3-link.telia.net</a> [213.155.134.149]<br>
10 * * * Request timed out.<br>
11 * * * Request timed out.<br>
12 * * * Request timed out.<br>
13 * * * Request timed out.<br>
14 * * * Request timed out.<br>
15 * * * Request timed out.<br>
16 * * * Request timed out.<br>
17 * * * Request timed out.<br>
18 * * * Request timed out.<br>
19 * * * Request timed out.<br>
20 * * * Request timed out.<br>
21 * * * Request timed out.<br>
22 * * * Request timed out.<br>
23 * * * Request timed out.<br>
24 * * * Request timed out.<br>
25 * * * Request timed out.<br>
26 * * * Request timed out.<br>
27 * * * Request timed out.<br>
28 * * * Request timed out.<br>
29 * * * Request timed out.<br>
30 * * * Request timed out.<br>
<br>
<br>
Traceroutes from our router back to our office:(got into it via DSL link)<br>
1 * * *<br>
2 * * *<br>
3 * * *<br>
4 * * *<br>
<br>
Traceroutes from our router to <a href="http://8.8.8.8">8.8.8.8</a>:<br>
<br>
Tracing route to 8.8.8.8 from 75.137.33.22 over a maximum of 30 hops<br>
1 5ms 3ms 5ms 75.137.33.21<br>
2 14ms 9ms 12ms 10.214.212.1<br>
3 8ms 10ms 12ms 96.34.70.4<br>
4 11ms 27ms 11ms 96.34.71.178<br>
5 18ms 26ms 20ms 96.34.79.74<br>
6 18ms 22ms 18ms 96.34.79.62<br>
7 35ms 32ms 31ms 96.34.78.18<br>
8 44ms 35ms 35ms 96.34.2.70<br>
9 33ms 31ms 34ms 96.34.3.17<br>
10 31ms 33ms 33ms 96.34.150.46<br>
11 32ms 31ms 32ms 72.14.239.100<br>
12 33ms 34ms 32ms 66.249.94.24<br>
13 34ms 34ms 49ms 209.85.248.57<br>
14 * * *<br>
15 34ms 32ms 31ms 8.8.8.8<br>
<br>
<o:p></o:p></p>
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