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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>We have a customer with a private MPLS circuit between San Luis Obispo, CA and San Jose.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have a ticket open with AT&T. This morning, hold wait times for AT&T were 6 minutes, but now the line is just ringing. Almost like their call center is underwater with calls.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>AT&T Techs this morning said “There are no alerts on your line…but then again, we can’t actually SEE your line.”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone else out there with AT&T MPLS services in California seeing similar behavior/response?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Kirk Coviello | Director, Business Development<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>+1.805.781.9378 | +1.888.781.WEST<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.digitalwest.net/"><span style='color:blue;text-decoration:none'><img border=0 width=175 height=26 id="Picture_x0020_1" src="cid:image001.jpg@01CE2AE2.056CE080" alt="Description: Description: Description: Description: DWLogo"></span></a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>