<div dir="ltr"><div class="gmail_extra"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">I
contacted their NOC about 45min ago. They have stated they are still
working on resolution. They have reports about some services being
functional, while other still experiencing packet-loss and latency. It does not sound like they have been able to identify the root cause and are still troubleshooting.<br><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">
</div>Here is the number I<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;display:inline"> used to get through to their NOC: 888-583-4237, option 1. From there, just follow the prompts.<br>
<br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;display:inline">Fwiw, my customer circuit from NYC to NJ is still affected.<br></div><br><div class="gmail_quote">On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <span dir="ltr"><<a href="mailto:jlk@thrashyour.com" target="_blank">jlk@thrashyour.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div>Just as a data point, LT for me is routing into Equinix NY5 over HE, so at least there's connectivity...</div>
<div><br></div><div><div> My traceroute [v0.82]</div><div>icmp (0.0.0.0) Thu Nov 7 07:24:09 2013</div><div>Keys: Help Display mode Restart statistics Order of fields quit</div>
<div> Packets Pings</div><div> Host Loss% Snt Last Avg Best Wrst StDev</div><div> 1. 10.0.1.1 0.0% 29 6.7 3.2 0.8 12.2 2.7</div>
<div> 2. 10.0.1.49 0.0% 28 8.0 4.3 1.5 13.1 3.0</div><div> 3. 10.0.24.73 0.0% 28 6.7 4.5 1.9 14.7 3.4</div><div> 4. 25.66.208.<a href="http://web-pass.com" target="_blank">web-pass.com</a> 0.0% 28 1.9 11.2 1.9 48.0 12.3</div>
<div> 5. 2-1.760.<a href="http://core.fre.web-pass.com" target="_blank">core.fre.web-pass.com</a> 0.0% 28 9.2 6.4 3.1 19.7 4.0</div><div> 6. gige-g6-2.<a href="http://core1.fmt1.he.net" target="_blank">core1.fmt1.he.net</a> 0.0% 28 9.6 12.4 3.5 26.4 6.2</div>
<div> 7. 10gigabitethernet1-2.<a href="http://core1.sjc2.he.net" target="_blank">core1.sjc2.he.net</a> 0.0% 28 11.9 9.5 3.5 18.7 4.3</div><div> 8. 10gigabitethernet9-1.<a href="http://core1.nyc4.he.net" target="_blank">core1.nyc4.he.net</a> 0.0% 28 87.9 79.5 73.3 92.7 5.5</div>
<div> 9. 10gigabitethernet4-1.<a href="http://core1.nyc5.he.net" target="_blank">core1.nyc5.he.net</a> 0.0% 28 76.6 80.5 73.6 106.7 7.0</div><div>10. lightower-fiber-networks.10gigabitether 0.0% 28 78.0 82.3 74.4 108.0 9.4</div>
<div>11. <a href="http://xe-8-3-0.nycmnyzrj91.lightower.net" target="_blank">xe-8-3-0.nycmnyzrj91.lightower.net</a> 0.0% 28 89.1 83.6 74.2 144.7 15.8</div><div>12. <a href="http://ae2-jrcynj67j41.lightower.net" target="_blank">ae2-jrcynj67j41.lightower.net</a> 0.0% 28 85.4 88.6 80.1 131.5 12.1</div>
<div>13. 192.154.116.14.<a href="http://lightower.net" target="_blank">lightower.net</a> 0.0% 28 85.6 83.9 80.2 95.6 3.5</div><div>14. ???</div></div><span class="HOEnZb"><font color="#888888"><div>
<br>
</div><div>John</div></font></span><div><div class="h5"><div><br><div><div>On Nov 7, 2013, at 7:19 AM, Karl Clapp <<a href="mailto:kclapp@staff.gwi.net" target="_blank">kclapp@staff.gwi.net</a>> wrote:</div><br><blockquote type="cite">
<div dir="ltr"><div style="font-family:tahoma,sans-serif;font-size:small">LightTower/Sidera master ticker for this is LT1323725.<br><br></div><div style="font-family:tahoma,sans-serif;font-size:small">
I was able to get through their support line now.<br></div><div style="font-family:tahoma,sans-serif;font-size:small"><br>The ETR is 1-2 hours from now.<br></div></div><div class="gmail_extra"><br clear="all">
<div><div dir="ltr"><font><span style="font-family:tahoma,sans-serif">---<br>Karl Clapp<br>Network Engineering Manager<br>Biddeford Internet Corp. d.b.a. GWI (AS5760)<br>Office: <a href="tel:207.602.1144" value="+12076021144" target="_blank">207.602.1144</a><br>
Mobile: <a href="tel:207.641.3907" value="+12076413907" target="_blank">207.641.3907</a><br>Fax: <a href="tel:207.286.2061" value="+12072862061" target="_blank">207.286.2061</a></span></font><br>
</div></div>
<br><br><div class="gmail_quote">On Thu, Nov 7, 2013 at 9:39 AM, <span dir="ltr"><<a href="mailto:SRonan@eexchange.com" target="_blank">SRonan@eexchange.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-size:14px;font-family:Calibri,sans-serif;word-wrap:break-word">
<div>
<div>
<div>Likely related to the fiber cut they experienced on their network earlier this week which they routed around.</div>
<div><br>
</div>
<div><div style="margin:0in 0in 0.0001pt;font-size:11pt"><a name="142332be2a606f1c_142330201e9fe8e9__MailAutoSig"><span style="font-size:10pt">Shane Ronan, Vice President – Technology Architect </span></a></div><div style="margin:0in 0in 0.0001pt;font-size:11pt">
<span style="font-size:10pt">State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY 10020</span></div><div style="margin:0in 0in 0.0001pt;font-size:11pt"><span style="font-size:10pt">P <a href="tel:%28212%29%20259-3023" value="+12122593023" target="_blank">(212) 259-3023</a> | M <a href="tel:%28347%29%20413-4503" value="+13474134503" target="_blank">(347) 413-4503</a></span></div>
<div style="margin:0in 0in 0.0001pt;font-size:11pt"><a href="mailto:sronan@eexchange.com" target="_blank"><span style="font-size:10pt">sronan@eexchange.com</span></a></div>
</div>
</div>
</div>
<div><br>
</div>
<span>
<div style="border-right:medium none;padding-right:0in;padding-left:0in;padding-top:3pt;text-align:left;font-size:11pt;border-bottom:medium none;font-family:Calibri;border-top:#b5c4df 1pt solid;padding-bottom:0in;border-left:medium none">
<span style="font-weight:bold">From: </span>Jayson Navitsky <<a href="mailto:jnavitsky@gmail.com" target="_blank">jnavitsky@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Thursday, November 7, 2013 at 6:55 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>" <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<span style="font-weight:bold">Subject: </span>[outages] Lightower/Sidera - NYC<br>
</div><div>
<div><br>
</div>
<div>
<div>
<div dir="ltr">
<div>Anyone else seeing any issues in NYC with Lightower/Sidera? Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen
a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.) It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure
is pretty busy. <br>
<br>
</div>
-Jayson <br>
</div>
</div>
</div>
</div></span><br>
<hr>
<font size="1" color="Gray" face="Arial"><br>
<a href="http://www.statestreet.com/emaildisclaimer/" target="_blank">http://www.statestreet.com/emaildisclaimer/</a><br>
</font>
</div>
<br>_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
<br></blockquote></div><br></div>
_______________________________________________<br>Outages mailing list<br><a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
</blockquote></div><br></div></div></div></div><br>_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
<br></blockquote></div><br></div></div>