<font size=2 face="sans-serif">Our circuits stabilized mid-afternoon,
but shortly after 4pm EST we started seeing issues again.</font>
<br>
<br><font size=2 face="sans-serif">--Vincent</font>
<br>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From:
</font><font size=1 face="sans-serif">Karl Clapp <kclapp@staff.gwi.net></font>
<br><font size=1 color=#5f5f5f face="sans-serif">To:
</font><font size=1 face="sans-serif">"outages@outages.org"
<outages@outages.org></font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date:
</font><font size=1 face="sans-serif">11/07/2013 03:23 PM</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject:
</font><font size=1 face="sans-serif">Re: [outages]
Lightower/Sidera - NYC</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Sent by:
</font><font size=1 face="sans-serif">"Outages"
<outages-bounces@outages.org></font>
<br>
<hr noshade>
<br>
<br>
<br><font size=2 face="Tahoma">I contacted their NOC about 45min ago. They
have stated they are still working on resolution. They have reports about
some services being functional, while other still experiencing packet-loss
and latency. It does not sound like they have been able to identify the
root cause and are still troubleshooting.<br>
</font>
<br><font size=3>Here is the number I</font><font size=2 face="Tahoma">
used to get through to their NOC: 888-583-4237, option 1. From there, just
follow the prompts.<br>
<br>
Fwiw, my customer circuit from NYC to NJ is still affected.</font><font size=3><br>
</font>
<br><font size=3>On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <</font><a href=mailto:jlk@thrashyour.com target=_blank><font size=3 color=blue><u>jlk@thrashyour.com</u></font></a><font size=3>>
wrote:</font>
<br><font size=3>Just as a data point, LT for me is routing into Equinix
NY5 over HE, so at least there's connectivity...</font>
<br>
<br><font size=3>
My traceroute [v0.82]</font>
<br><font size=3>icmp (0.0.0.0)
Thu Nov 7 07:24:09
2013</font>
<br><font size=3>Keys: Help Display mode Restart statistics
Order of fields quit</font>
<br><font size=3>
Packets
Pings</font>
<br><font size=3> Host
Loss% Snt Last Avg Best Wrst StDev</font>
<br><font size=3> 1. 10.0.1.1
0.0%
29 6.7 3.2 0.8 12.2
2.7</font>
<br><font size=3> 2. 10.0.1.49
0.0%
28 8.0 4.3 1.5 13.1
3.0</font>
<br><font size=3> 3. 10.0.24.73
0.0%
28 6.7 4.5 1.9 14.7
3.4</font>
<br><font size=3> 4. 25.66.208.</font><a href="http://web-pass.com/" target=_blank><font size=3 color=blue><u>web-pass.com</u></font></a><font size=3>
0.0%
28 1.9 11.2 1.9 48.0 12.3</font>
<br><font size=3> 5. 2-1.760.</font><a href="http://core.fre.web-pass.com/" target=_blank><font size=3 color=blue><u>core.fre.web-pass.com</u></font></a><font size=3>
0.0% 28 9.2
6.4 3.1 19.7 4.0</font>
<br><font size=3> 6. gige-g6-2.</font><a href=http://core1.fmt1.he.net/ target=_blank><font size=3 color=blue><u>core1.fmt1.he.net</u></font></a><font size=3>
0.0% 28
9.6 12.4 3.5 26.4 6.2</font>
<br><font size=3> 7. 10gigabitethernet1-2.</font><a href=http://core1.sjc2.he.net/ target=_blank><font size=3 color=blue><u>core1.sjc2.he.net</u></font></a><font size=3>
0.0% 28 11.9 9.5 3.5 18.7
4.3</font>
<br><font size=3> 8. 10gigabitethernet9-1.</font><a href=http://core1.nyc4.he.net/ target=_blank><font size=3 color=blue><u>core1.nyc4.he.net</u></font></a><font size=3>
0.0% 28 87.9 79.5 73.3 92.7
5.5</font>
<br><font size=3> 9. 10gigabitethernet4-1.</font><a href=http://core1.nyc5.he.net/ target=_blank><font size=3 color=blue><u>core1.nyc5.he.net</u></font></a><font size=3>
0.0% 28 76.6 80.5 73.6 106.7
7.0</font>
<br><font size=3>10. lightower-fiber-networks.10gigabitether 0.0%
28 78.0 82.3 74.4 108.0 9.4</font>
<br><font size=3>11. </font><a href="http://xe-8-3-0.nycmnyzrj91.lightower.net/" target=_blank><font size=3 color=blue><u>xe-8-3-0.nycmnyzrj91.lightower.net</u></font></a><font size=3>
0.0% 28 89.1 83.6 74.2
144.7 15.8</font>
<br><font size=3>12. </font><a href="http://ae2-jrcynj67j41.lightower.net/" target=_blank><font size=3 color=blue><u>ae2-jrcynj67j41.lightower.net</u></font></a><font size=3>
0.0% 28 85.4
88.6 80.1 131.5 12.1</font>
<br><font size=3>13. 192.154.116.14.</font><a href=http://lightower.net/ target=_blank><font size=3 color=blue><u>lightower.net</u></font></a><font size=3>
0.0% 28 85.6
83.9 80.2 95.6 3.5</font>
<br><font size=3>14. ???</font>
<br>
<br><font size=3 color=#8f8f8f>John</font>
<br>
<br><font size=3>On Nov 7, 2013, at 7:19 AM, Karl Clapp <</font><a href=mailto:kclapp@staff.gwi.net target=_blank><font size=3 color=blue><u>kclapp@staff.gwi.net</u></font></a><font size=3>>
wrote:</font>
<br>
<br><font size=2 face="Tahoma">LightTower/Sidera master ticker for this
is LT1323725.<br>
</font>
<br><font size=2 face="Tahoma">I was able to get through their support
line now.</font>
<br><font size=2 face="Tahoma"><br>
The ETR is 1-2 hours from now.</font>
<br>
<br><font size=3 face="Tahoma">---<br>
Karl Clapp<br>
Network Engineering Manager<br>
Biddeford Internet Corp. d.b.a. GWI (AS5760)<br>
Office: </font><a href=tel:207.602.1144 target=_blank><font size=3 color=blue face="Tahoma"><u>207.602.1144</u></font></a><font size=3 face="Tahoma"><br>
Mobile: </font><a href=tel:207.641.3907 target=_blank><font size=3 color=blue face="Tahoma"><u>207.641.3907</u></font></a><font size=3 face="Tahoma"><br>
Fax: </font><a href=tel:207.286.2061 target=_blank><font size=3 color=blue face="Tahoma"><u>207.286.2061</u></font></a>
<br><font size=3><br>
</font>
<br><font size=3>On Thu, Nov 7, 2013 at 9:39 AM, <</font><a href=mailto:SRonan@eexchange.com target=_blank><font size=3 color=blue><u>SRonan@eexchange.com</u></font></a><font size=3>>
wrote:</font>
<br><font size=1 face="Calibri">Likely related to the fiber cut they experienced
on their network earlier this week which they routed around.</font>
<br>
<br><a name=142332be2a606f1c_142330201e9fe8e9__MailAutoSig></a><font size=2 face="Calibri">Shane
Ronan, Vice President – Technology Architect </font>
<br><font size=2 face="Calibri">State Street Global Exchange | 1230
Avenue of the Americas, 18th Fl | New York, NY 10020</font>
<br><font size=2 face="Calibri">P </font><a href="tel:%28212%29%20259-3023" target=_blank><font size=2 color=blue face="Calibri"><u>(212)
259-3023</u></font></a><font size=2 face="Calibri"> | M
</font><a href="tel:%28347%29%20413-4503" target=_blank><font size=2 color=blue face="Calibri"><u>(347)
413-4503</u></font></a>
<br><a href=mailto:sronan@eexchange.com target=_blank><font size=2 color=blue face="Calibri"><u>sronan@eexchange.com</u></font></a>
<br>
<br><font size=2 face="Calibri"><b>From: </b>Jayson Navitsky <</font><a href=mailto:jnavitsky@gmail.com target=_blank><font size=2 color=blue face="Calibri"><u>jnavitsky@gmail.com</u></font></a><font size=2 face="Calibri">><b><br>
Date: </b>Thursday, November 7, 2013 at 6:55 AM<b><br>
To: </b>"</font><a href=mailto:outages@outages.org target=_blank><font size=2 color=blue face="Calibri"><u>outages@outages.org</u></font></a><font size=2 face="Calibri">"
<</font><a href=mailto:outages@outages.org target=_blank><font size=2 color=blue face="Calibri"><u>outages@outages.org</u></font></a><font size=2 face="Calibri">><b><br>
Subject: </b>[outages] Lightower/Sidera - NYC</font>
<br>
<br><font size=1 face="Calibri">Anyone else seeing any issues in NYC with
Lightower/Sidera? Starting around 6:05AM (EST) we saw heavy packet
loss across their network (from Sidera legacy) and some of our point to
points bounce. The P to P's have some what stabilized (though we've seen
a couple more bounces since then) the IP side of things have been pretty
much unusable (we shut our session down.) It also looks like their
phone system is having a problem - calls into them seem to drop after trying
to connect to the NOC - which I'm sure is pretty busy. <br>
</font>
<br><font size=1 face="Calibri">-Jayson </font>
<br><font size=1 face="Calibri"><br>
</font>
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