<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">LightTower/Sidera master ticker for this is LT1323725.<br><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">
I was able to get through their support line now.<br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br>The ETR is 1-2 hours from now.<br></div></div><div class="gmail_extra"><br clear="all">
<div><div dir="ltr"><font><span style="font-family:tahoma,sans-serif">---<br>Karl Clapp<br>Network Engineering Manager<br>Biddeford Internet Corp. d.b.a. GWI (AS5760)<br>Office: 207.602.1144<br>Mobile: 207.641.3907<br>Fax: 207.286.2061</span></font><br>
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<br><br><div class="gmail_quote">On Thu, Nov 7, 2013 at 9:39 AM, <span dir="ltr"><<a href="mailto:SRonan@eexchange.com" target="_blank">SRonan@eexchange.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div>Likely related to the fiber cut they experienced on their network earlier this week which they routed around.</div>
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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt"><a name="142330201e9fe8e9__MailAutoSig"><span style="font-size:10pt">Shane Ronan, Vice President – Technology Architect </span></a></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt"><span style="font-size:10pt">State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY 10020</span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt"><span style="font-size:10pt">P <a href="tel:%28212%29%20259-3023" value="+12122593023" target="_blank">(212) 259-3023</a> | M <a href="tel:%28347%29%20413-4503" value="+13474134503" target="_blank">(347) 413-4503</a></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt"><a href="mailto:sronan@eexchange.com" target="_blank"><span style="font-size:10pt">sronan@eexchange.com</span></a></p>
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<span style="font-weight:bold">From: </span>Jayson Navitsky <<a href="mailto:jnavitsky@gmail.com" target="_blank">jnavitsky@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Thursday, November 7, 2013 at 6:55 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>" <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<span style="font-weight:bold">Subject: </span>[outages] Lightower/Sidera - NYC<br>
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<div>Anyone else seeing any issues in NYC with Lightower/Sidera? Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen
a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.) It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure
is pretty busy. <br>
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-Jayson <br>
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