<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div>Started for us around 9:05 AM, may not be related. Would not be surprised if it was something at a lower layer though.</div><br><div apple-content-edited="true">
<div><div style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 39, 118); ">--</span></div><div style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 39, 118); ">George Carey</span><br></div><div style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><br></div><a href="http://twitter.com/gcarey3">
</a></div></div><br><div><div>On Nov 13, 2013, at 11:26 AM, Bunde, Andrew <<a href="mailto:andrew.bunde@agio.com">andrew.bunde@agio.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div class="WordSection1"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">May be unrelated but we had two 10Gb Lightpath circuits go hard down in NYC @ 10:35AM EST.</span></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></p><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><b><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(83, 83, 83);">Andrew Bunde</span></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><b><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(83, 83, 83);">Team Lead, Storage & Network</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(83, 83, 83);">(405) 217 3811 Direct</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(83, 83, 83);">(405) 543 8288 Mobile</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(83, 83, 83);">(877) 405 2446 Agio Support</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(89, 89, 89);"><a href="mailto:andrew.bunde@agio.com" style="color: purple; text-decoration: underline;"><span style="color: rgb(89, 89, 89);">andrew.bunde@agio.com</span></a></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);"></span></div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif; color: rgb(102, 102, 102);"><br><b>Agio</b><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span><u><a href="http://agio.com/" style="color: purple; text-decoration: underline;">agio.com</a></u></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></p><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><span class="Apple-converted-space"> </span>Outages [<a href="mailto:outages-bounces@outages.org">mailto:outages-bounces@outages.org</a>]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Jason Shih<br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, November 13, 2013 10:21 AM<br><b>To:</b><span class="Apple-converted-space"> </span>George Carey<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:outages@outages.org">outages@outages.org</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [outages] Time Warner in NYC</span></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">We have multiple customers on the east coast who are unable to utilize our NY server for voip. They are getting no audio and there are non responses to our invites to them.</div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">Some of them have failover routes to our LA server and that seems to be working fine. Rerouting inbound DIDs through our LA server solves the issue as well.</div></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">It doesn't seem to be a DNS issue as a customer was using IP addresses because of DNS issues before, he was still having problems.</div></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">It seems to affect multiple ISPs, as there were customers from brighthouse, time warner, AT&T who were having problems.</div></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><br clear="all"></div><div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><b>Jason Shih<br></b>(858) 357-8739<br><a href="mailto:jshih@esi-estech.com" target="_blank" style="color: purple; text-decoration: underline;">jshih@esi-estech.com</a><br><a href="http://esihostedservices.com/" target="_blank" style="color: purple; text-decoration: underline;">esihostedservices.com</a></p><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><img border="0" id="_x0000_i1025" src="http://vintalk.com/wp-content/uploads/2013/01/ESI_Hosted_Services_formerly_Vintalk_246x63_RGB_72dpi1.png"></p></div><div style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> <br class="webkit-block-placeholder"></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">On Wed, Nov 13, 2013 at 8:11 AM, George Carey <<a href="mailto:george@montco.net" target="_blank" style="color: purple; text-decoration: underline;">george@montco.net</a>> wrote:</div><blockquote style="border-style: none none none solid; border-left-color: rgb(204, 204, 204); border-left-width: 1pt; padding: 0in 0in 0in 6pt; margin-left: 4.8pt; margin-right: 0in;"><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">Seeing much weirdness with RR networks, mostly in NYC. Long routing paths, maybe some blackholed traffic, etc.</div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">They have confirmed an issue, not saying much more (yet).</div></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p></div><div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Others seeing same thing?</span></div></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(136, 136, 136);"> </span></p></div></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span class="hoenzb"> </span></p><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="color: rgb(136, 136, 136);">George Carey</span></div></div></div></div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><br>_______________________________________________<br>Outages mailing list<br><a href="mailto:Outages@outages.org" style="color: purple; text-decoration: underline;">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank" style="color: purple; text-decoration: underline;">https://puck.nether.net/mailman/listinfo/outages</a></p></blockquote></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p></div></div><font color="#999999" face="Arial" size="1">The information in this transmittal may be legally privileged, confidential, and/or otherwise protected by law from disclosure, and is intended only for the recipient(s) listed above. If you are neither the intended recipient(s) nor a person responsible for the delivery of this transmittal to the intended recipient(s), you are hereby notified that any distribution or copying of this transmittal is prohibited. If you have received this transmittal in error, please notify Agio LLC immediately at (405) 217-3800 or by return e-mail and take the steps necessary to delete it completely from your computer system. Thank you.</font></div></blockquote></div><br></body></html>