<div dir="ltr">Shouldn't you open a support ticket with your provider?<div><br></div><div>This looks like a problem specifically with your service that they provide, rather than a wider outage..?</div><div><br></div><div>
Steve</div><div><br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On 20 June 2014 14:51, Alex Vanino <span dir="ltr"><<a href="mailto:alex.vanino@abilto.com" target="_blank">alex.vanino@abilto.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#1f497d">443<u></u><u></u></span></p><div class="">
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="color:#1f497d">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="color:#1f497d"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="color:#1f497d">Alex Vanino</span></b><span style="color:#1f497d"> |
<b>Abil</b></span><b><span style="color:#0b9762">To</span></b><span style="color:#1f497d"><br>
<b>Principal Network Architect<br>
</b></span><b><span style="font-size:10.0pt;color:#1f497d">Phone: </span></b><span style="font-size:10.0pt;color:#1f497d"><a href="tel:%28646%29%20795-4411" value="+16467954411" target="_blank">(646) 795-4411</a><b><br>
Website:</b> <a href="http://www.abilto.com/" target="_blank"><span style="color:blue">http://www.abilto.com</span></a><br>
<b>LinkedIn:</b> <a href="http://lnkd.in/v63TbM" target="_blank"><span style="color:blue">http://lnkd.in/v63TbM</span></a></span><span style="color:#1f497d"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Frank Bulk [mailto:<a href="mailto:frnkblk@iname.com" target="_blank">frnkblk@iname.com</a>] <br>
<b>Sent:</b> Friday, June 20, 2014 9:51 AM<br>
<b>To:</b> Alex Vanino; <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> RE: Experiencing reports of connectivity disruption at <a href="http://static.oak01.latisys.net" target="_blank">static.oak01.latisys.net</a> in Chicago<u></u><u></u></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Does your application run on a certain TCP port that we can hit?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Frank<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Outages [<a href="mailto:outages-bounces@outages.org" target="_blank">mailto:outages-bounces@outages.org</a>]
<b>On Behalf Of </b>Alex Vanino<br>
<b>Sent:</b> Friday, June 20, 2014 8:15 AM<br>
<b>To:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> [outages] Experiencing reports of connectivity disruption at <a href="http://static.oak01.latisys.net" target="_blank">static.oak01.latisys.net</a> in Chicago<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi Outages,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We have been receiving reports from users all over the country that they have been failing to connect to our application. For other users everything is working fine. Our application is hosted at Latisys(<a href="http://static.oak01.latisys.net" target="_blank">static.oak01.latisys.net</a>) in Chicago.
I myself am experiencing mixed connectivity issue’s. I can connect to one of my IP’s at Latisys, but not the other. Tracert’s indicate that packet is getting to their network.<br>
<br>
Does not work for me:<u></u><u></u></p>
<p class="MsoNormal">Tracing route to <a href="http://cleardata03.abilto.com" target="_blank">cleardata03.abilto.com</a> [192.65.157.58]<u></u><u></u></p>
<p class="MsoNormal">over a maximum of 30 hops:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 1 2 ms <1 ms 1 ms 192.168.25.1<u></u><u></u></p>
<p class="MsoNormal"> 2 8 ms 8 ms 8 ms <a href="http://L100.NWRKNJ-VFTTP-95.verizon-gni.net" target="_blank">L100.NWRKNJ-VFTTP-95.verizon-gni.net</a> [98.109.10.<u></u><u></u></p>
<p class="MsoNormal">1]<u></u><u></u></p>
<p class="MsoNormal"> 3 11 ms 12 ms 13 ms <a href="http://G1-2-4-6.NWRKNJ-LCR-22.verizon-gni.net" target="_blank">G1-2-4-6.NWRKNJ-LCR-22.verizon-gni.net</a> [100.41.2<u></u><u></u></p>
<p class="MsoNormal">02.206]<u></u><u></u></p>
<p class="MsoNormal"> 4 11 ms 11 ms 11 ms 130.81.162.84<u></u><u></u></p>
<p class="MsoNormal"> 5 10 ms 13 ms 14 ms <a href="http://0.xe-11-0-0.GW13.NYC1.ALTER.NET" target="_blank">0.xe-11-0-0.GW13.NYC1.ALTER.NET</a> [152.63.18.114]<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 6 9 ms 11 ms 10 ms <a href="http://comcast.com.customer.alter.net" target="_blank">comcast.com.customer.alter.net</a> [152.179.220.126]<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 7 18 ms 11 ms 25 ms <a href="http://he-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net" target="_blank">he-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net</a><u></u><u></u></p>
<p class="MsoNormal">[68.86.85.85]<u></u><u></u></p>
<p class="MsoNormal"> 8 33 ms 35 ms 35 ms <a href="http://he-0-10-0-0-cr01.350ecermak.il.ibone.comcast.net" target="_blank">he-0-10-0-0-cr01.350ecermak.il.ibone.comcast.net</a><u></u><u></u></p>
<p class="MsoNormal">[68.86.86.222]<u></u><u></u></p>
<p class="MsoNormal"> 9 30 ms 31 ms 29 ms 68.86.87.242<u></u><u></u></p>
<p class="MsoNormal">10 43 ms 62 ms 39 ms 50.242.148.210<u></u><u></u></p>
<p class="MsoNormal">11 46 ms 29 ms 35 ms 69.8.117.130<u></u><u></u></p>
<p class="MsoNormal">12 32 ms 35 ms 31 ms 69.8.117.150<u></u><u></u></p>
<p class="MsoNormal">13 36 ms 31 ms 32 ms <a href="tel:207-223-34-12" value="+12072233412" target="_blank">207-223-34-12</a>.<a href="http://static.oak01.latisys.net" target="_blank">static.oak01.latisys.net</a> [207.223.<u></u><u></u></p>
<p class="MsoNormal">34.12]<u></u><u></u></p>
<p class="MsoNormal">14 * * * Request timed out.<u></u><u></u></p>
<p class="MsoNormal">15 * * * Request timed out.<u></u><u></u></p>
<p class="MsoNormal">16 * * * Request timed out.<u></u><u></u></p>
<p class="MsoNormal">17 * ^C<br>
<br>
Works fine for me.<u></u><u></u></p>
<p class="MsoNormal">Tracing route to <a href="http://cleardata01.abilto.com" target="_blank">cleardata01.abilto.com</a> [192.65.157.49]<u></u><u></u></p>
<p class="MsoNormal">over a maximum of 30 hops:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 1 2 ms 2 ms 1 ms 192.168.25.1<u></u><u></u></p>
<p class="MsoNormal"> 2 9 ms 10 ms 8 ms <a href="http://L100.NWRKNJ-VFTTP-95.verizon-gni.net" target="_blank">L100.NWRKNJ-VFTTP-95.verizon-gni.net</a> [98.109.10.<u></u><u></u></p>
<p class="MsoNormal">1]<u></u><u></u></p>
<p class="MsoNormal"> 3 12 ms 13 ms 13 ms <a href="http://G1-3-3-1.NWRKNJ-LCR-21.verizon-gni.net" target="_blank">G1-3-3-1.NWRKNJ-LCR-21.verizon-gni.net</a> [130.81.2<u></u><u></u></p>
<p class="MsoNormal">18.238]<u></u><u></u></p>
<p class="MsoNormal"> 4 15 ms 14 ms 15 ms 130.81.162.64<u></u><u></u></p>
<p class="MsoNormal"> 5 11 ms 14 ms 15 ms <a href="http://0.xe-10-0-1.GW13.NYC1.ALTER.NET" target="_blank">0.xe-10-0-1.GW13.NYC1.ALTER.NET</a> [152.63.20.169]<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 6 13 ms 11 ms 14 ms <a href="http://comcast.com.customer.alter.net" target="_blank">comcast.com.customer.alter.net</a> [152.179.220.126]<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"> 7 16 ms 17 ms 15 ms <a href="http://he-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net" target="_blank">he-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net</a><u></u><u></u></p>
<p class="MsoNormal">[68.86.85.85]<u></u><u></u></p>
<p class="MsoNormal"> 8 35 ms 36 ms 36 ms <a href="http://he-0-10-0-0-cr01.350ecermak.il.ibone.comcast.net" target="_blank">he-0-10-0-0-cr01.350ecermak.il.ibone.comcast.net</a><u></u><u></u></p>
<p class="MsoNormal">[68.86.86.222]<u></u><u></u></p>
<p class="MsoNormal"> 9 30 ms 32 ms 32 ms <a href="http://he-0-10-0-1-pe04.350ecermak.il.ibone.comcast.net" target="_blank">he-0-10-0-1-pe04.350ecermak.il.ibone.comcast.net</a><u></u><u></u></p>
<p class="MsoNormal">[68.86.83.54]<u></u><u></u></p>
<p class="MsoNormal">10 34 ms 69 ms 38 ms 50.242.148.210<u></u><u></u></p>
<p class="MsoNormal">11 36 ms 32 ms 29 ms 69.8.117.130<u></u><u></u></p>
<p class="MsoNormal">12 29 ms 33 ms 34 ms 69.8.117.150<u></u><u></u></p>
<p class="MsoNormal">13 30 ms 30 ms 31 ms <a href="tel:207-223-34-12" value="+12072233412" target="_blank">207-223-34-12</a>.<a href="http://static.oak01.latisys.net" target="_blank">static.oak01.latisys.net</a> [207.223.<u></u><u></u></p>
<p class="MsoNormal">34.12]<u></u><u></u></p>
<p class="MsoNormal">14 * * * Request timed out.<u></u><u></u></p>
<p class="MsoNormal">15 * * * Request timed out.<u></u><u></u></p>
<p class="MsoNormal">16 * * ^C<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">(ICMP Is off at my host’s routers, hense timeout)<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m on the phone now with the Network Architect at my hosting provider, but it looks to me to be a problem in the Latisys datacenter, or with one of their providers. Anyone have any information?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="color:#1f497d"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="color:#1f497d">Alex Vanino</span></b><span style="color:#1f497d"> |
<b>Abil</b></span><b><span style="color:#0b9762">To</span></b><span style="color:#1f497d"><br>
<b>Principal Network Architect<br>
</b></span><b><span style="font-size:10.0pt;color:#1f497d">Phone: </span></b><span style="font-size:10.0pt;color:#1f497d"><a href="tel:%28646%29%20795-4411" value="+16467954411" target="_blank">(646) 795-4411</a><b><br>
Website:</b> <a href="http://www.abilto.com/" target="_blank"><span style="color:blue">http://www.abilto.com</span></a><br>
<b>LinkedIn:</b> <a href="http://lnkd.in/v63TbM" target="_blank"><span style="color:blue">http://lnkd.in/v63TbM</span></a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div></div></div>
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