<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'>Why do that if Belkin is up and running again? Or are you suggesting that Belkin doesn’t have it all worked out?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Outages [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>John Neiberger via Outages<br><b>Sent:</b> Tuesday, October 07, 2014 12:42 PM<br><b>To:</b> outages@outages.org<br><b>Subject:</b> Re: [outages] Belkin [heartbeat.belkin.com]<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif"'>Has anyone else tried the loopback/heartbeat workaround with success? I've seen a few reports so far that this has temporarily solved the problem.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif"'>John<o:p></o:p></span></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Tue, Oct 7, 2014 at 10:28 AM, Frank Bulk <<a href="mailto:frnkblk@iname.com" target="_blank">frnkblk@iname.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'>I can ping <a href="http://heartbeat.belkin.com" target="_blank">heartbeat.belkin.com</a> and the DSL Reports link and other connected links are stating it was back up roughly 30 to 45 minutes ago, so I think we’re out of the woods.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'>Frank</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#44546A'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Outages [mailto:<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>] <b>On Behalf Of </b>John Neiberger via Outages<br><b>Sent:</b> Tuesday, October 07, 2014 11:04 AM<br><b>To:</b> Josh Luthman<br><b>Cc:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>; John Barbieri<br><b>Subject:</b> Re: [outages] Belkin [<a href="http://heartbeat.belkin.com" target="_blank">heartbeat.belkin.com</a>]</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'>I think it was initially suspected to be a firmware upgrade, but I doubt that's the case now. It's interesting to me that there are two seemingly unrelated fixes:</span><o:p></o:p></p></div><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'> </span><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'>1. Put the IP for <a href="http://heartbeat.belkin.com" target="_blank">heartbeat.belkin.com</a> on a loopback </span><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'>2. Manually add working DNS entries to affected PCs</span><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'> </span><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'>Reports indicate that either fix works, but why? They seem unrelated to one another unless the failing heartbeat messages mess up DNS handling on the router.</span><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'> </span><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Tahoma","sans-serif"'>John</span><o:p></o:p></p></div></div></div></div><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Oct 7, 2014 at 9:48 AM, Josh Luthman via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Where? I keep reading "bad firmware" problems but everything suggests there is no automatic upgrade and I think we can safely assume resi users didn't upgrade their routers over night.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br clear=all><o:p></o:p></p><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>Josh Luthman<br>Office: <a href="tel:937-552-2340" target="_blank">937-552-2340</a><br>Direct: <a href="tel:937-552-2343" target="_blank">937-552-2343</a><br>1100 Wayne St<br>Suite 1337<br>Troy, OH 45373<o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Oct 7, 2014 at 11:35 AM, John Barbieri via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Funny,<br><br>Just saw something about Belkin routers and a botched firmware upgrade.<br><br>I wonder if this is what they meant.<br><br>That being said, it is working fine from Zito Media in Clanton, AL.<br><br>--John<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>On 10/07/2014 10:17 AM, Paul Miller via Outages wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On one of my netblocks my subscribers can nolonger ping Belkin. I can ping<br><a href="http://heartbeat.belkin.com" target="_blank">heartbeat.belkin.com</a> from my webservers and from subscriber units on a<br>different netblock.<br><br>Apparently Belkin routers ping the home base every couple seconds to determine<br>the correct color of the Internet light on the router (orange or blue *sigh*).<br>Worse, when it can't ping the Belkin site the router seems to pack up and<br>redirect my subscribers to their router configuration page.<br><br>I found this pretty easy to work around. I simply DNATed the pings intended<br>for <a href="http://heartbeat.belkin.com" target="_blank">heartbeat.belkin.com</a> to one of my local nameservers and that seems to get<br>them back online. It's a silly workaround, but if anyone else is seeing all<br>the Belkin routers on their network pack up, this could be why.<br><br>-Paul<br><br>_______________________________________________<br>Outages mailing list<br><a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></p></blockquote><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>_______________________________________________<br>Outages mailing list<br><a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></p></div></div></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><br>_______________________________________________<br>Outages mailing list<br><a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></p></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>