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<div style="color:black"><br>
From: <span style="color:black">outages@outages.org</span> <a href="mailto:outages@outages.org">
<outages@outages.org></a><br>
Reply: <span style="color:black">Frank Bulk</span> <a href="mailto:frnkblk@iname.com">
<frnkblk@iname.com>></a><br>
Date: <span style="color:black">November 26, 2014 at 9:31:00 AM</span><br>
To: <span style="color:black">'Joe Adam'</span> <a href="mailto:joe.adam@tunstall.com">
<joe.adam@tunstall.com>></a>, <span style="color:black">outages@outages.org</span>
<a href="mailto:outages@outages.org"><outages@outages.org>></a><br>
Subject: <span style="color:black"> Re: [outages] FW: Windstream - Voice <br>
</span></div>
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<blockquote type="cite" class="clean_bq"><span>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There’s only 1600 T-1’s in an OC-48, so 8,600 PRIs is not possible.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Frank</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b>
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Outages [mailto:outages-bounces@outages.org]
<b>On Behalf Of</b> Joe Adam via Outages<br>
<b>Sent:</b> Wednesday, November 26, 2014 8:09 AM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> [outages] FW: Windstream - Voice</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Meant to send this to the list….</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Joe</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b>
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Joe Adam<br>
<b>Sent:</b> Wednesday, November 26, 2014 9:09 AM<br>
<b>To:</b> 'Sass, Amy'<br>
<b>Subject:</b> RE: [outages] Windstream - Voice</span></p>
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</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Windstream had a major outage in NYC with their upstream transport carrier Verizon. Verizon lost an OC48 rumored to contain around 8,600 PRI’s. We lost 12 PRI’s
in our Long Island City office with service being restored Sunday afternoon.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Monday, the same transport carrier lost a DS3 that took 5 of our PRI’s out of service. At 6 pm last night, we lost our entire MPLS from Windstream for about 45
minutes.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">As of this morning, everything is up and operational and stable.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Joe</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b>
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Outages [<a href="mailto:outages-bounces@outages.org">mailto:outages-bounces@outages.org</a>]
<b>On Behalf Of</b> Sass, Amy via Outages<br>
<b>Sent:</b> Tuesday, November 25, 2014 7:35 PM<br>
<b>To:</b> Jayson Navitsky; <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] Windstream - Voice</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We were seeing the same thing. I finally got through to support and they confirmed a widespread outage that took out both of their call centers. Techs and noc
working on it now.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy Sass</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">CITES SR. Windows Systems Admin, University of Illinois at Urbana-Champaign</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Lync Service Manager</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">2530 DCL</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1304 W. Springfield Ave.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Urbana, IL 61801</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(217)265-0531</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b>
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Outages [<a href="mailto:outages-bounces@outages.org">mailto:outages-bounces@outages.org</a>]
<b>On Behalf Of</b> Jayson Navitsky via Outages<br>
<b>Sent:</b> Tuesday, November 25, 2014 5:45 PM<br>
<b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> [outages] Windstream - Voice</span></p>
<p class="MsoNormal"> </p>
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<p class="MsoNormal">We're seeing some issues with Windstream voice in the Northeast, calls to Windstream customers seem to be either returning a fast busy or generic "network difficulties" message. Their customer support 800 #'s also seem to be down (maybe
due to call volume?), so I'd guess this is somewhat widespread.<br>
<br>
-Jayson</p>
</div>
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