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<p>This applies to Zayo too, I guess they share a southwest route. Been going on 24 hours now...</p>
<p>~Randy</p>
<p>On 05/13/2015 7:55 pm, Silvey, David via Outages wrote:</p>
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<div><br /><span style="background-color: rgba(255, 255, 255, 0);">From Cogent support at 10:22 pm Eastern on 5/13/2015</span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0);">At this time, vendors are working to identify a splice point for repairs. There is currently no ETR. Please reference <a href="http://status.cogentco.com/">status.cogentco.com</a> for updates on this issue.<br /><br />To find answers to common technical questions you may have about your Cogent service, please review Cogent's User Guide located at<a href="http://www.cogentco.com/Guide/Global20Guide.pdf">http://www.cogentco.com/Guide/Global20Guide.pdf</a><br />To manage your account online go to <a href="https://ecogent.cogentco.com">https://ecogent.cogentco.com</a><br /><br />Thank You,<br /><br /><br />-----Original Message-----<br /><br /><br />Dear Cogent Customer,<br /><br />We currently have a fiber cut on the west coast that is impacting many customers. You may see packet loss or latency until this is resolved. Our master ticket for this outage is <a href="tel:6157894">6157894</a>. You can view updates at <a href="http://status.cogentco.com/">status.cogentco.com</a>. <br /></span></div>
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